This is a replacement of the consultant currently assigned
to the CRM project: needs have evolved and the client is now looking for a
different profile. The role is to support and secure delivery, not to overhaul
the project: the person understands the given direction and executes it. The
profile must work on two levels at once, diving into content (validating
information, following up, reworking deliverables) and synthesizing complex
issues for managers and senior management. Large-scale CRM implementation
experience is central, with Salesforce preferred but not exclusive. The persona
places as much weight on behaviours as on experience: openness to feedback,
flexibility through iterations, anticipating risks rather than observing them.
Target candidate: a senior project manager who has led at
least one multi-team CRM implementation with integrations, ideally on
Salesforce, and whose resume shows direct contribution to detailed
deliverables. The person also shows documented interactions with
decision-makers (steering committees, senior management) and works in
continuity with an existing direction rather than questioning it.
Key Requirements:
- Senior project management on complex CRM implementation
mandates (multiple teams, integrations, dependencies)
- Strategic and executive communication with managers and
decision-makers
- Hands-on tactical leadership (structuring, organizing,
following up, challenging, moving work forward)
- Command of schedules, dependencies, risks, decisions and
commitments, with mitigation scenarios
- Political skill and influence without hierarchical authority
- Openness to feedback, autonomy, rigour, flexibility
Requirements
DESIRED
- Salesforce experience
- Profile whose recent mandates focus mainly on
recovering troubled projects (recovery, turnaround), without demonstrated
delivery of a project taken over mid-course without redesign.
- Profile positioned only in program direction,
strategic PMO or strategy consulting, without demonstrated responsibility for
detailed deliverables (schedules, follow-ups, content validation).
- Profile whose described role is coordinating project
managers or a delivery team, without direct contribution to deliverable
content.
- Profile without demonstrated experience in iterative
contexts (agile or hybrid cycles, successive deliverable revisions).
- Technical Salesforce profile (administrator,
developer, architect) without project management responsibility.
- To probe in interview, not observable on resume:
response to feedback and stance toward given direction.
