Are you that enthusiastic senior Product Owner that wants to make an impact on ING’s strategic core and gets energized by complex change projects? Who likes to work in a team with end-to-end responsibility regarding our current accounts and packages and serve 7 million private individual customers?
Your team
In our department (tribe) Daily Banking & Mobile Led, we recruit new customers and intensify the digital relationship with our 7 million existing customers. The tribe entails the products and processes associated with current accounts, savings accounts, onboarding of customers and billing. Hence, we are at the heart of the bank and provide in the daily financial needs of our customers. As a senior Product Owner (CJE) you play a crucial role in the Product Current Accounts (in-life), team Subscriptions. In the team you work together with other Customer Journey Experts, Pricing Marketeers, a Data analyst and IT engineers who are working on proposition, pricing, P&L, risk, and the IT systems. The team is responsible for the Subscription (package) strategy for the segment private individuals and its related customer journeys, manages the terms & conditions for private account holders and price changes.
Your challenge
Together with the team but also with other tribes, you will further develop and implement the Daily Banking Subscription Strategy for Private Individuals. The past few months we have put the dot on the horizon for our future packages. We really aim to offer packages that significantly differ from the past. From offering payment focused packages to more generic packages that really add value for our customers. This means we need to start developing a lot from scratch. You get the chance to represent our strategic, commercial ambitions on the hand while also being able to deliver a fantastic customer journey.
Your main responsibilities will be to drive the change:
- On the one hand you take the lead in continuous refinement and development of the vision and strategy, and be a sparring partner for the team, the product lead and the program manager on several topics, managing stakeholders and tell a compelling change story
- On the other hand you are expected to execute the strategy: validate the packages and journeys with customers, develop the often complex journeys (multiple tribes and teams involved), from designing and refining to ensuring delivery within tight deadlines
Who are you?
- A highly skilled professional with a minimum of 8 years work experience in a product management position
- A proven track record in developing and positioning new products in financial industry
- Commercial acumen and affinity with IT
- Strong resilience: you are able to manage ambiguity and simplify complexity
- Strong analytical skills: you understand data and are able to translate complex analyses into simple and presentable information for senior management
- Solid interpersonal and collaborative skills to interact with different stakeholders
- You are a team-player and get energy from working in a dynamic environment.
- You can balance optimal customer value and profitability for ING (financial acumen is a plus)
- You are able to work on a high abstraction level but you also like to take on a pragmatic approach and execute the work yourself
- You have an academic working and thinking level
- Are fluent in English (verbally and written) and in Dutch (prerequisite)
What do we offer?
- Unique opportunity to learn about ING’s products and business model. You will work in a dynamic environment within the heart of ING where you can make impact for our customers and ING.
- Steep learning curve with professional and personal growth opportunities.
- Working in a diverse, high-performing team, all eager to learn, improve and deliver.
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here: Benefits in the Netherlands
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience in job scale 12
- A salary indication € 6176 – € 9871 gross based on 36 hours per week
- A 36 to 40 hours job with an unique offer that fits in today’s world. We take into account your personal situation and ambitions and help you balance
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
Want to apply directly?
Upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today. read here why: Working at ING
