At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
- Systems ownership and optimization: develop deep understanding of our business systems, and act as the go-to person for understanding how the business leverages these tools. Continuously monitor system usage, performance and adoption to identify gaps and opportunities.
- Business enablement: Partner with stakeholders to understand business processes, pain points, and strategic goals. Translate business needs into technical requirements and solutions. Conduct regular reviews of system functionality and recommend enhancements.
- Proactive Roadmapping and Strategy: anticipate business needs and proactively suggest new features/functionality. Stay up to date with product prodmaps, vendor updates and industry best practices. Evaluate when existing tools are no longer sufficient and lead assessments of alternative solutions.
- Collaboration/Implementation: Partner with technical teams to prioritize enhancements and ensure smooth delivery. Drive adoption of new features and processes. Ensure systems align with compliance, security, and data privacy requirements
- 5+ years of progressive experience in business systems product ownership.
- Strong understanding of enterprise systems including CRM, ETL, ERP, ITSM/HRSD.
- Strategic and Analytical: you naturally see how processes, data and tools interconnect across departments. You enjoy digging into information and data to uncover root causes and patterns. You are always curious, understanding the “why” and backing recommendations with evidence. You have proven experience translating business requirements into technical solutions
- Proactive and forward thinking: you are an innovative problem solver looking for smarter, more scalable solutions. You are a self starter and take ownership of initiatives without needing heavy direction. You are continuously learning and driving change.
- Comfortable with ambiguity: You thrive when figuring out complex, cross-functional challenges that don’t have a clear owner.
- Collaborative and influential: You are an excellent communicator at all levels, you excel at fostering alignment between IT, stakeholders and leadership. You are diplomatic and assertive, comfortable influencing decisions and balancing competing priorities
- Bonus points for experience writing queries with SQL, SOQL
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
