We are looking for a strategic, hands-on operator who thrives in ambiguity, brings structure to complex problems, and proactively turns opportunities into action. As a Senior Product Operations Manager, you will work across product development teams within the technology organization to improve how teams work and scale across processes, data, tools, and emerging AI capabilities. You will continuously seek ways to improve the efficiency, effectiveness, and scalability of the product development process.
*We are open to remote candidates for this role
What You’ll Accomplish
Create and implement plans for pre- and post-product launch processes
Proactively identify and mitigate operational risks that may impact delivery timelines, quality, and end user experience
Identify high-leverage opportunities across product development teams within the technology organization, turning ambiguous problems into actionable paths forward.
Use AI, automation, and emerging capabilities to simplify work, improve decision-making, and create more effective product development lifecycle workflows
Experiment with new ways of working and translate what works into practical, scalable approaches that teams can adopt and sustain
Enable and coach teams on new tools and ways of working, driving adoption through hands-on partnership and continuous learning
Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and produce meaningful insights to inform decision-making
Manage the product tool stack and establish usage standards and guidance
Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments
Liaison with Product Marketing, Customer Support and other departments to ensure product enablement success
Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership
What You’ll Bring
5+ years of experience in product operations and/or product management
Direct experience managing product development life cycle processes
Demonstrated ability to take complex, loosely defined problems, create structure, evaluate options, and independently drive toward an outcome
Strong systems-thinking, with the ability to understand how people, processes, data, and technology interact and identify where change will have the greatest impact
Hands-on experience using AI and automation to improve the quality, speed, or scalability of your work and team workflows
Ability to learn and experiment with emerging technologies, identify practical applications, and help others adopt new ways of working.
Strong judgment and a bias toward action, with comfort making progress without perfect information or a fully defined path.
Strong experience facilitating effective communication, coordination, and alignment amongst key partners and stakeholders to drive successful product outcomes and influencing without authority
Experience conducting analysis and translating into actionable steps
Strong experience driving continuous improvement of the product development life cycle to maximize effectiveness, efficiency, scalability, and innovation
A customer-first mindset, always keeping the customer’s interest in mind when making decisions
Experience working across modern product development approaches and improving ways of working based on team needs, enterprise organizational context, and desired outcomes
Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
Proficiency with standard MS productivity tools (Office and Teams), AI/automation tools (Cursor, Claude), product analytics and pathing tools (e.g., Amplitude, Segment), collaboration tools (e.g., Miro), product management tools (e.g., Jira, Confluence), with the ability to quickly learn and apply new technologies.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
