The Senior Product Manager will oversee customer communication and execute product strategies, collaborating with various teams to enhance customer experience.
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.
We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
About the role
- Initially, you would be expected to solely focus on customer communication scope
- The scope of customer communication is everything related to communication with customers on super app : In-app chat between customers and drivers, Push notifications service and experience, Customer care, Voip, Email service and XP.. etc
- The objective is to lay good foundations in terms of vision, product initiatives and discovery and delivery processes
- After that, you would be expected, in parallel of overseeing customer communication scope, to pick up various new topics that can come up, run them autonomously until we hire dedicated PM
Role & Responsibilities
- Develop and execute strategies for customer communication scope and other initiatives to improve customer’s experience
- Lead the end-to-end product lifecycle, from conception through launch and beyond, ensuring successful implementation and continuous improvement.
- Analyze market trends, customer feedback, and performance data to inform product strategy and feature development.
- Collaborate with cross-functional teams including marketing, Ops, engineering, and design to deliver high-impact products.
- Manage stakeholder relationships effectively, particularly in a remote setup, ensuring clear communication and alignment of objectives.
- Foster a culture of innovation and resourcefulness, continuously seeking new ideas and approaches to enhance our product
- Manage the day-to-day routines, including agile ceremonies, backlog management, project and program management, OKRs, etc.
Required qualifications :
- Bachelor’s degree in Computer Science, Business Administration, or related field.
- Proven work experience (5+ years) as a product manager in the tech industry
- Prior experience in business related field is a plus
- Previous experience managing Associate Product Managers is a plus
Desired skills
- Generalist profile / Well-rounded in product management
- Good strategic thinking
- Highly autonomous
- Flexible
- Self-driven with very strong bias to action
- Strong written and verbal communication skills
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
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