With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The OpenTable Restaurant Product Team is dedicated to empowering restaurants with the tools they need to do what they do best, better. With our innovative OpenTable consumer products, we connect millions of diners with great restaurants, serving as the catalyst for meaningful and memorable dining moments.
We are seeking a seasoned Senior Product Manager to identify opportunities and drive the execution of superior features and product strategy for restaurants as part of the TMS (Table Management System) team. Our team provides restaurant owners and operators with a powerful, easy to use operational product to run a streamlined service and deliver personalised hospitality. Our all-in-one solution empowers restaurants to maximize seatings and get the most out of each shift. You’ll work closely with restaurants, cross disciplinary team members, and executive stakeholders to set the vision, build, and launch intuitive and seamless solutions that power restaurants’ success.
About You
You’re high-energy and enthusiastic about working with teams and delivering great products. You’re experienced in launching successful products and iterating on them. You love solving complex, detail oriented problems in a way that is easy for customers to understand. You are motivated and focused on results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward. You’re comfortable taking charge and leading teams to success on high visibility initiatives. You're eager to learn from failures - not just from successes.
You’re fun, motivated to work on a fast-paced team and share a passion for building great products that customers love.
Responsibilities:
- Drive the vision and roadmap through deep understanding of our customer and business objectives
- Lead the identification of user problems, technical development, and launch of innovative products
- Align and communicate with cross company stakeholders and executives on strategic initiatives
- Iterate web and app experiences to increase engagement and satisfaction
- Slice and dice data and contextualize it towards rapid growth
- Maintain and prioritize the product backlog
- Partner with UX and Engineering partners on discovery and development tracks
- Constantly assess customer needs, technology trends, and major competitors
Qualifications:
- 5+ years in a product management role and work experience
- Exceptional collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
- Effective communication and influential leadership skills
- Data-centricity; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
- Creativity; you will have lots of fresh ideas and be hungry to test them and see the results
- Experience shipping and managing full stack products and solutions
- Experience with agile processes and lean methodology
- Understanding of user experience design principles
Ideal candidates have:
- Experience building or scaling dual-sided marketplaces at a hyperlocal or global level
- Expert at turning fragmented feedback from customers and Sales into a cohesive, high-ROI product strategy
- Master storyteller with the ability to demo to large audiences and sell a vision through value props
- History of partnering with Sales, AM, and Marketing teams to drive GTM success
- Passion for emerging tech; experience building or using AI tools to 10x productivity
- Self-starter who challenges the status quo, operates independently, and brings "owner" mentality to their work
- Restaurant/hospitality background or a genuine obsession with the food space is a plus
- Generous paid vacation + time off for your birthday
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada based role is $120,000-$150,000 CAD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
