Senior Product Manager, GenAI

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. We exist to help Canadians live life well. We’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

The impact you’ll make:

As Senior Product Manager, GenAI, you will have an incredible opportunity to help build and deliver the vision to support solutions for thousands of employees and millions of customers nationwide. You will work closely with the product management and engineering teams to own the product roadmap in collaboration with strategy, engineering, and design.

We are looking for a candidate who is obsessed with leveraging the latest and greatest GenAI tools to improve Loblaws for employees and customers. Our ideal candidate has demonstrated success in ownership, delivering large-scale projects across multiple stakeholders, and thinking big. As Senior Product Manager, you will need to exhibit an ability to

work in a fast-paced, analytical, and experimentation-driven environment to drive scale. The right candidate will bring a good mix of experience with a product management skill set, and a roll-up-your-sleeves, entrepreneurial attitude.

What you’ll do:

• Own and maintain the product roadmap, leveraging a deep understanding of GenAI capabilities and how they can drive impact for employees and customers, aligned to our GenAI strategy
• Support the ongoing build and launch of solutions, elevating our capabilities, reducing our time-to-market, and empowering our teams to build the right products
• Own the backlog including daily prioritization, grooming, writing user stories and generally keeping the development team unblocked and running as fast as possible 
• Help define goals and KPIs to measure success of the roadmap. Report on metrics that ladder up to overall quarterly & yearly goals
• Work closely with cross-functional teams across the Loblaws organization, including business teams, product, operations, technology, design, marketing, research, and customer service, to ensure that we build lean and scalable features with clear intent and at high velocity
• Use qualitative and quantitative analysis when making key product decisions 
• Participate in collecting feedback and tracking impact from users and translating these finding into product features

Does This Sound Like You?

• Very curious and eager to unlock the potential of GenAI and approaches the field with an inquisitive mind, constantly seeking innovative ways to drive meaningful change in everyday tasks, for customers and employees
• You have the ability to take ownership and contribute to initiatives from idea to launch, including problem identification and prioritization, data gathering, problem solving, roadmap ownership, go-to-market planning, and driving results within an Agile delivery model
• You can easily build relationships based on trust and are excited to be a part of a cross-functional team working to solve complex problems and build products for millions of Canadians (both customers and colleagues)
• You have a customer-first approach to building products, leveraging research and data paired with empathy to build experiences that create deep business and customer value
• You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done
• You are obsessed with testing and experimentation as part of product development
• You are comfortable communicating and presenting ideas to the leadership team

What you'll need:

• 5+ years of product management experience 
• Solid understanding of agile
• Excellent stakeholder management skills 
• Ability to work independently and sift through ambiguity
• Strong attention to detail and project management skills
• Strong ability prioritize and connect the dots between tech features, and business impact
• Solid understanding and proficiency in the latest GenAI capabilities and models