With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
This will be a remote role to start, with plans to transition to hybrid 2x/week in office, likely in downtown Toronto, Canada
Responsibilities span product development, delivery, and operational support for monthly financial close cycles, so flexible work hours will be required to coordinate with global tasks and teams (NA, EMEA, and APAC)
The Role:
The Senior Product Manager will join the Enterprise Systems Team within the Technology Operations organization and help build and deliver projects to increase business efficiency and automate global teams’ business processes. This individual will collaborate with finance, analytics, product, and engineering partners to deliver great business-facing products, system improvements, and operational support to finance partners.
In this role, you will:
- Collaborate cross-company to gather requirements, understand partner needs, define product features, write detailed product requirements, and lead multiple projects.
- Act as scrum master, maintain JIRA, handle trade-offs between technical debt and new features, leading cross-product improvements and initiatives.
- Provide team mentorship and support in resolving operational incidents promptly.
- Drive conversations cross-functionally across multiple platforms (O2C, R2R, P2P enterprise system, NetSuite, Salesforce, SoftCo, Expensify, etc.).
- Drive evaluation of new 3rd party tools with vendors, business partners, and engineering.
- Deliver comprehensive vendor analysis to leadership.
- Act as scrum master, maintain JIRA, handle trade-offs between technical debt and new features while developing product roadmaps, and provide status updates to the leadership team(s).
Please apply if you have:
- A Bachelor’s Degree or equivalent experience, preferably with an engineering/technical background.
- 6+ years building and delivering FinTech products.
- Technical skills with prior hands-on experience with financial systems such as ERP, AP Automation, AR Receivables, Travel and Expense, Enterprise O2C, R2R, P2P integration platforms.
- Comfortability troubleshooting issues and providing technical guidance to system administrators and analysts.
- Analyzed highly complex systems and workflows and communicate technical concepts to non-technical audiences concisely and effectively.
- Supported monthly financial close and have expertise in product delivery in order to cash, procure to pay, and record to report domain.
- Critical thinking and strong analytical skills, with great attention to detail and commitment to data accuracy, adherence to data governance and control requirements.
- Strong verbal and written communication skills and ability to partner effectively with cross-functional teams.
- Eagerness to constantly learn and grow in the role while adapting to whatever new systems are needed in the future.
Benefits:
- Paid Time Off - 20 days a year
- Birthday/celebration PTO - 1 day
- Annual company weeks off
- Flexible sick time off
- Paid volunteer time
- Parental Leave Benefits
- Dental & Vision Insurance
- Life & Disability Insurance
- Group RRSP and DPSP
- Major Medical Insurance (dependent care options)
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $110,000-$130,000 CAD.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
