Crunchyroll
Staff Product Manager - Access and Identity Management
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
As the Staff Product Manager for Access & Identity, you will lead the strategy and execution of identity and authentication solutions that make it easier and safer for users to work with Crunchyroll across platforms. You will improve sign-up, sign-in, account recovery, multi-factor authentication (MFA), and identity verification, ensuring an balance between security, smooth access, and user empowerment.
Key Responsibilities
- Identity & Access Management Strategy – Define and drive the roadmap for identity, authentication, and authorization.
- User Authentication & Security – Enhance and implement modern authentication flows,
- User Account & Profile Management – Improve how users create, access, and manage their accounts across devices.
- Fraud & Abuse Mitigation – Collaborate with security teams to proactively detect and prevent account takeovers (ATOs), credential stuffing, and fraudulent activities while ensuring legitimate users can access their accounts without unnecessary friction.
- Privacy & Data Protection – Ensure compliance with global privacy regulations (e.g., GDPR, CCPA) and provide users with greater control over their data, including identity verification and consent management.
- Cross-Functional Collaboration – Partner with engineering, design, security, legal, and customer experience teams to launch identity and security solutions that enhance both user trust and platform integrity.
- User-Centric Design & Research – Conduct research to understand pain points in authentication and access, using data and UX insights to enhance login experiences and reduce churn caused by access-related friction.
- Metrics & Performance Optimization – Define success metrics and analyze login success rates, account recovery effectiveness, and fraud incidents to improve identity flows and reduce friction.
In the role of Staff Product Manager - Access and Identity Management, you will report to the VP of Product Management.
We are considering applicants for the location(s) of Dallas, Los Angeles or San Francisco.
About You
We get excited about candidates, like you, because...
- 8+ years of product management experience, with at least 5 years focused on access & identity, authentication, or security-related products for a consumer technology platform.
- Experience with identity frameworks, authentication protocols (OAuth, SAML, OpenID Connect), and multi-factor authentication (MFA).
- Experience with user security best practices, including fraud prevention, bot mitigation, and balancing friction vs. security in account authentication.
- Familiarity with SSO, social login integrations, and identity federation.
- Experience designing scalable, global identity solutions that work across web, mobile, and TV platforms.
- Interpret user behavior, security threats, and authentication flows
- You can make strategic trade-offs between security, usability, and business needs.
- Experience in data-driven decision-making, KPI tracking, and user behavior analysis for access flows.
Bonus Points
- Experience working with user identity in a global, multi-device streaming service.
- Familiarity with biometric authentication, risk-based authentication, and adaptive security models.
- Experience with account security education.
About the Team
Join Crunchyroll's Product Team and help shape the future of access, identity, and security for millions of anime fans worldwide! Our team is responsible for building seamless, secure, and user-friendly experiences that ensure fans can easily log in, manage their accounts, and engage with our platform across all devices.
We believe that strong identity management empowers users, giving them control over their personal information while enhancing security to prevent fraud and unauthorized access.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
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Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
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