Senior Product Designer

We are looking for an experienced Product Designer to join the Library team, building the vision of sales response management for Loopio’s customers. This role focuses on streamlining our customer’s workflows  by organizing enterprise knowledge, providing instant access to trusted content, and generating highly contextual, personalized proposals with confidence and efficiency.
You'll play a key role in shaping Loopio’s product vision and continued approaches to artificial intelligence as well as contributing to our ever-evolving product experience, design system, and feature development in a dynamic and evolving technology landscape.

You will partner closely with other designers, Product Managers, Researchers, Software Developers, ML Engineers, Data Scientists, and other business stakeholders across customer and go-to-market teams to help us take Loopio’s AI features to the next level. 

Note that this role requires close collaboration with teams across Canada, the UK, and India.

What You’ll Be Doing

• Be deeply involved in all aspects of product development; work collaboratively with Product and Engineering from Ideation, validation through implementation

• Work with the Product Team to collect and synthesize customer feedback, explore ideas and customer value validation

• Study and solve complex user problems by exploring a wide breadth of ideas and converging on solutions using a strategic blend of user research, data, peer feedback, and professional intuition

• Design and confidently conduct UX research using a thoughtful blend of generative and evaluative mixed methods

• Extensive interaction design; you will create prototypes and think through complex workflows

• Leverage user data from digital experience analytics tools to inform your designs

• Track and own the performance of your designs post-launch

• Partner with our Engineering team to incorporate feedback and technical considerations into your designs 

• Facilitate design critiques, empathy building and ideation activities with your team

• Lead design discussions with your Agile team, design peers, other Loopers, and customers to effectively solve user problems with solutions that are innovative, effective, and technically feasible

• Contribute to and maintain our design system and design principles

• Provide coaching and mentoring to junior designers in design best practices

• Help advocate for design thinking throughout the entire organization, shaping and living our design culture at Loopio

What You’ll Bring to the Team

• 5+ years work experience in Product Design (B2B company experience is a plus)

• Highly proficient with interaction design and experience tackling complex workflows

• Experience with design thinking and user-centric design

• Strong visual design skills; you know how to apply concepts of space, layout, visual hierarchy and affordance to user interface design. You are opinionated about typography and iconography and are comfortable with their nuances

• Strong communication skills; you can clearly articulate the rationale behind your design decisions, and express complex ideas and concepts with simplicity

• Comfortable communicating ideas and exploring problems visually; whiteboarding and sketching 

• Strong strategy skills; you can advocate for the customer while ensuring business value

• Experience working on AI-related design projects is a nice-to-have

• Focused on user outcomes; you can tie your designs decisions to user value and goals

• Meeting and workshop facilitation skills; to ensure everyone on your team has a strong grasp of a problem, opportunity or solution

• Curiosity & growth mindset; you humbly see constructive feedback as a gift and an opportunity to grow

Where You’ll Work 📍

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.

• Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).

• The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). 

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ❤️ Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations  

• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.

• We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.  

• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round. 

• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. 

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.