Provide L3 production support for Salesforce Data Cloud and Loyalty Management platforms. Troubleshoot incidents, APIs, integrations, SQL queries, and upstream or downstream application issues; perform root cause analysis and resolve problems within SLAs. Manage critical incidents, coordinate stakeholders, and support ITIL-based incident and change processes. The role requires hands-on Data Cloud development, Apex, basic development skills, and rotational on-call support.
- Strong
hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty
Management, with solid technical knowledge of platform architecture and
functionality.
- 4+
years of relevant experience in application/production support, preferably
in enterprise or banking environments.
- Experience
in L3 production support, incident management, troubleshooting, root cause
analysis (RCA), and problem resolution within defined SLAs.
- Good
understanding of Salesforce Data Cloud components, including DMO, DLO,
Data Spaces, data ingestion, and integration flows.
- Knowledge
of Salesforce Loyalty Management, including loyalty programs, points
processing, earning/redemption rules, and related integrations.
- Experience
troubleshooting APIs, data integrations, SQL queries, and
upstream/downstream application issues.
- Familiarity
with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based
incident and change management processes.
- Strong
technical background, preferably with prior Salesforce development
experience, combined with hands-on production support capabilities.
- Ability
to independently manage critical incidents, coordinate with stakeholders,
and drive issue resolution with minimal supervision.
- Willingness
to provide hands-on production support, including rotational on-call
support when required.
- Data cloud development exp and Apex exp is required
- This is a support role, so basic development exp is
required
Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Designs, builds, deploys, and operates production software and AI systems on AWS or GCP. Responsibilities include developing backend services and APIs, building RAG and inference platforms, managing Kubernetes and Terraform infrastructure, implementing CI/CD and observability, responding to incidents, and optimizing cloud and GPU costs. The role owns systems throughout their lifecycle while establishing reliability, governance, security, and cost controls for scalable AI capabilities.
Top Skills:
AWSCi/CdFinops ToolingGCPGoIamJavaKubernetesLlmsNext.JsNode.jsPythonPyTorchRagReactTensorFlowTerraformTypescriptVector Databases
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own and grow the Toronto sales territory through extensive in-person outreach, business visits, live demos, partnerships, referrals, and full-cycle deal closing. Build pipeline, sell Square’s software and hardware to restaurants, retailers, and service businesses, maintain Salesforce activity and forecasts, support onboarding, and consistently exceed quota. The role requires field sales experience, reliable transportation, and residence in the assigned market.
Top Skills:
Payment Processing TechnologySalesforce
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Sell Samsara’s IoT solutions to mid-market customers across the Western U.S. Responsibilities include prospecting, building pipeline, managing proofs of concept and trials, coordinating multiple stakeholders, negotiating complex pricing, and closing $20,000–$100,000 deals with executives and CXOs. The role requires full-cycle sales experience, quota achievement, cold calling, collaborative selling, and approximately 25% travel.
Top Skills:
Internet Of Things (Iot)Salesforce (Sfdc)
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
