Senior Operations Manager

Accelerate your success at Colliers.

Why Colliers?

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

This position is for a Senior Operations Manager for a Class A Commercial Office building in downtown Toronto.

Who you are 

As a Senior Operations Manager, you provide strategic leadership and accountability for the day‑to‑day operation, maintenance, and performance of a large, complex commercial asset. You are service‑driven and take pride in delivering consistent, high‑quality building performance through a strong, well‑led operations team. You are a confident collaborator who works effectively with clients, tenants, external vendors, corporate partners (HR, IT, Leasing, Finance), the General Manager and other on‑site management team members. You bring a proven track record of leading complex capital projects, implementing robust preventive maintenance programs, and operating large Class A assets with a strong focus on safety, reliability, and asset value protection. You consistently meet or exceed operational, financial, and service KPIs, and you bring a forward‑thinking, solutions‑oriented approach to improving building performance, managing risk, and enhancing the tenant experience.

In This Role

• Lead, coach, and develop the building operations team to ensure safe, efficient, and high‑quality service delivery.

• Effectively prioritize and manage multiple operational demands, addressing time‑sensitive and critical issues with sound judgment

• Review building operations and system performance to identify opportunities for operational improvements, energy efficiency, and sustainability initiatives

• Support and implement energy management and ESG programs in alignment with ownership objectives

• Manage operating expenses and cost controls, ensuring performance remains within approved budgets

What you’ll bring 

• Minimum 15 years of progressive building operations experience within a Class A commercial office environment, with a strong track record of leading complex operations and building trusted relationships with clients and tenants.

• Proven people leader with experience overseeing and developing high-performing building operations teams of six or more, fostering accountability, collaboration, and a culture of operational excellence.

•  A track record of preparing, presenting, leading and managing capital projects from budgeting to completion. 

• Demonstrated problem-solving (teams, Clients, Vendors, Tenants)

• Strategic thinking, innovative sourcing, and implementing cost-effective savings

• Acquainted with all aspects of emergency management and supporting emergency response teams

• Experienced with writing and managing tendering processes for large-scale contracts (RFQ/RFP) and client business cases

• Proven decisive and effective decision making an asset.  

• Experience working with other departments an asset (construction, accounting, leasing)

• Experience in managing and implementing ESG projects preferred

• A track record of leading and managing building operation departments

• Must be a proven team leader. Minimum 15 years of progressive team leadership

• Experience with Critical Systems Environments

• SMA and FMA designation, BES, SMT, HVAC technician or 5th/4th Class Engineer certification (or equivalent). 

• RPA designation or equivalent preferred

• Knowledge of Direct Digital Controls systems operation and troubleshooting. 

• Experience overseeing tenant build‑outs and major property improvement projects

• Strong budgeting and financial acumen related to property operations

• Working knowledge of building and fire codes

• Proficiency with MS Word, Excel, PowerPoint, and mobile technology

• Experience with Yardi, Angus or Building Engines work order system

• Valid driver’s license

This posting is for an existing vacancy within our organization.

Colliers does not use AI-enabled tools to sort or decline applications.  All decisions are made by our talent acquisition team.

Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:

Area/Location Specific: Toronto, Ontario

Approximate Salary Range for Role: $107,602 to $145,000

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-KR1

#LI-Onsite

What we offer: 

Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at [email protected].