Senior Operations Manager – Transaction Growth, PayFac Division

OTT Pay Inc. is an established, fully funded fintech company focused on delivering streamlined financial payment solutions. With a strategic focus on both acquiring and issuing business, we are developing a mobile-first platform that offers a wide range of financial services, loyalty programs, and innovative products, including credit cards, payment solutions, e-commerce, gift cards, and more. We are a results-driven, forward-thinking organization that values goal orientation and continuous improvement.

At OTT Pay, you will find abundant opportunities for professional growth, working alongside a talented and diverse team from various industries. Our collaborative and innovative environment fosters learning and development, empowering you to excel and make a tangible impact. This is a unique chance to join a company dedicated to reshaping financial solutions for the future.

OTT Pay is seeking a growth-oriented and data-driven Senior Operations Manager to join its PayFac division. This role focuses on increasing transaction volume and value through data insights, merchant behavior analysis, and digital growth strategies—while promptly identifying and addressing transaction declines.

What’s in it for you:

• Competitive Salary: $90-110K base salary (depending on experience)
• Extended Health, Dental, and Vision Benefits
• Life and Disability Insurance
• Paid Vacation Leave
• Centrally located modern and spacious offices close to Eglinton and Leslie
• Regular Company Social Events
• Learning and Professional Development Support
• Tremendous opportunities for Growth and Development

How you will contribute:

• Analyze merchant transaction patterns to identify opportunities and risks;
• Design and execute plans to increase transaction frequency, ticket size, and retention;
• Use data segmentation and targeted campaigns to enhance activity and LTV;
• Collaborate with Sales, Product, and Risk teams to optimize merchant operations;
• Establish alert and recovery mechanisms for transaction decline trends;
• Leverage digital marketing, CRM, and automation tools to drive engagement and growth;
• Deliver monthly transaction growth and performance reports for management insights.
  

What you bring to the table:

• Bachelor’s degree or above in FinTech, Marketing, Data Analytics, or related fields;
• Minimum of 5 years of relevant experience in payment, FinTech, B2B operations, or transaction growth roles;
• Strong understanding of PayFac operations, transaction lifecycle, and merchant behavior;
• Proficiency in analytical tools such as Excel, SQL, Tableau, or Power BI;
• Experience in digital marketing, CRM, or customer success management;
• Result-oriented with strong cross-functional collaboration and execution skills;
• Fluent in English with strong data storytelling and reporting skills.

Nice to have:

• Familiarity with North American payment ecosystem and merchant behavior;
• Proven track record in payment product or transaction growth projects;
• Experience in Python or process automation for analytics.

Visit our website at https://ottpay.com/.

We are committed to fostering a diverse and inclusive workplace, welcoming individuals from various backgrounds and experiences to contribute to the future of payments. At OTT Pay, our engineering team values collaboration, support, and mutual growth. We actively work to build an inclusive culture that encourages the development of all team members. As an equal opportunity employer, we welcome applications from all qualified candidates, including those with disabilities. If you require accommodation during the application or interview process, we will work with you to ensure your needs are met.

We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.