Senior Offers Operations Specialist

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Qualifications

• Minimum of  3-5 years of related work experience in either a Tech, Startup, or Rewards environment.

• Skilled problem solver. Good at narrowing in on the root causes of issues.

• Naturally curious – wants to understand how things work under the surface

• Comfortable digesting and analyzing data. Experience using data to drive decision making.

• Effective communicator, able to simplify complex or technical topics in a clear and concise manner.

• Experience with process mapping and process improvement are a plus

What You Will Do

The Offer Operations team supports the Marketing function at Air Miles in bringing to life offers that reward collectors and bring them to more moments that matter. With that mandate of reducing risk, improving time to market and driving efficiency, Offer Operations lives at the intersection of Marketing, Ops, and Technology.

As a member of the Offers Operations team, you will become an expert on the systems and processes required to to setup offers with the end goal of ultimately driving process improvement and operational rigour to how we deliver offers across the organization.

How You Will Make Impact

• Manage day-to-day offer creation in Marketing. From intake to execution, ensure all offers go live on time and are free from error.

• Lead and deliver projects and initiatives in the Offers domain. Help drive process improvement and business enablement.

• Improve documentation on the offer creation process. Help the team get better clarity and understanding of the inputs, outputs and systems involved in offer creation.

• Measure current state performance in offer creation – help the team understand opportunities for improvement and create a measurement methodology to track the effectiveness of said improvements.

• Develop and drive process improvements to our Marketing Operations ecosystem. Suggest and deliver ideas to help serve collectors faster, reduce risk and improve post live monitoring.

Pay Type:

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:   https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.