Senior Manager, Services Sales

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

At Docebo, we believe learning is the engine of business growth. Our Professional Services organization helps customers turn learning strategies into measurable outcomes. As Senior Manager, Services Sales, you will lead and scale how we position and sell implementation and consulting services—driving repeatable, outcome-focused solutions that align customer objectives with Docebo’s platform, services, and partner ecosystem.

• Lead the Professional Services pre-sales lifecycle, including qualification, solution design, scoping, estimation, and pricing.

• Equip and coach Account Executives to use services strategically to increase deal value and drive customer outcomes.

• Translate customer business objectives into scalable implementation and long-term consulting solutions leveraging internal and partner delivery models.

• Ensure solutions align with time-to-value, adoption, and measurable business impact.

• Lead, mentor, and develop Enterprise Services Sales Representatives; establish clear performance expectations, pipeline discipline, and forecasting rigor.

• Provide executive-level deal coaching and strategic oversight for complex enterprise opportunities.

• Foster a high-performing, collaborative, and growth-oriented team culture.

• Partner closely with Sales, Customer Success, Professional Services Delivery, Global Delivery, and Partner leadership to ensure seamless customer engagement.

• Align services strategy across delivery models and standardize workflows between go-to-market and delivery teams.

• Act as the executive bridge between customer commitments and operational delivery capabilities.

• Build and optimize scalable services sales methodologies, pricing frameworks, and solution packaging strategies.

• Drive consistency, quality, and innovation across services sales practices.

• Shape the evolution of service offerings and delivery models.

• Own services performance metrics, including attachment rates, win rates, profitability, margin performance, pipeline growth, and forecast accuracy.

• Identify expansion opportunities through customer insights and market trends.

• Maintain strategic partner relationships and provide regular performance reporting and recommendations to leadership.

• 5+ years of experience in Professional Services sales, solution consulting, or enterprise SaaS services leadership.

• 5+ years leading services sales or pre-sales teams.

• Proven track record of driving services revenue growth and improving attach rates.

• Experience with complex enterprise solutioning, pricing strategy, and contract negotiations.

• Strong understanding of implementation delivery models and consulting methodologies.

• Demonstrated success building scalable sales processes and operating frameworks.

• Exceptional collaboration, communication, and executive stakeholder engagement skills.

• Ability to operate effectively in fast-paced, high-growth SaaS environments.

• Experience within LMS, HR, or enterprise learning technology ecosystems preferred.

• Experience supporting global delivery or partner-led services models preferred.

• Familiarity with value realization or outcome-based services methodologies preferred.

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [email protected]. The email should also include the position you’re interested in.