The Senior Manager, Revenue Incentives will be responsible for the execution of effective incentive programs and implementing operational frameworks to drive the success of the Sales and Customer organizations in achieving revenue goals. Through partnerships with Sales & Customer Leadership, Sales Strategy, Sales Operations, and FP&A you will help build frameworks to successfully execute on revenue incentive plans. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada & the United States. You will report to the Director, Revenue Incentives and Operations.
WHAT YOU’LL DO:
- Partner with Senior leaders in the Revenue organization in the design and implementation of effective sales commission and bonus plans, SPIFs, and other sales and customer employee incentive programs.
- Oversee the development and delivery of revenue incentive plan communication and training programs for Sales & Customer plan participants and ensure it provides effective motivation to achieve company revenue goals
- Leads, coaches, and grows a Revenue Incentive compensation team, providing ongoing mentorship, training, and development.
- Ensure all revenue incentive plan calculations are completed on time and payouts are correct.
- Oversee the optimization of existing tools and systems (CaptivateIQ and Salesforce.com) to meet the needs of the business and reduce manual work where possible.
- Partner with Sales Operations to support revenue incentive reporting and analytics in order to measure effectiveness of plans and the revenue incentive compensation framework.
- Owner of the Compensation System and ensuring its implementation and configuration can support the compensation framework for all revenue incentive plans and programs.
WHAT YOU’LL NEED:
- Senior Professional and specialized level experience overseeing a Sales Compensation Operations function and team
- Experience in Sales Compensation Administration, Strategy and Plan design
- Strong understanding of Sales Operations, and Finance/Accounting
- Experience with Salesforce.com and Sales Incentive Management systems
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
- Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
- Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
- Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-Hybrid #LI-Remote
Canada Pay Range For This Role
$116,100—$162,700 CAD
US Pay Range For This Role
$125,300—$175,500 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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