Senior Manager, Mainframe Infrastructure Management Support and Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a Senior Manager, Mainframe Infrastructure Management Support and Services, you are responsible for providing technical direction and subject matter expertise to ensure stable, reliable environments for complex sharing initiatives in compliance with established controls, standards, policies, and procedures. You will collaborate with and advise senior management, utilizing your solid understanding of business dynamics to analyze and protect environment integrity and mitigate risks, present alternative solutions, and recommend solutions using available resources for complex initiatives with key dependencies. You will provide technical leadership, interpret complex information, and coordinate client, provider, and vendor relationships to meet and manage service expectations, aligned to best practices. In addition, you will help to develop the team to maximize individual contributions and professional growth, while functioning effectively with your colleagues. You will be the people lead of a team of mainframe professionals in the areas of RACF security fulfillment, digital certificate management, application job scheduling, Application source code management, Mainframe Asset management, and other compliance and regulatory requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Technical Expertise – you will leverage your leadership and influencing experience and skills to support a team of mainframe professionals. You have the knowledge develop assess and track learning and development plans. You have worked effectively to share team resources in a matrix environment. You have Mainframe domain knowledge and have lead mainframe teams.

• Effective Communication – you will work to accomplish organizational goals that are consistent in supporting both IT and Business objectives. Communicate effectively and patiently across technology teams to influence teams to adopt solutions to keep critical systems secure and resilient. You will ensure adherence to processes defined for Audit compliance. You will actively participate in periodic disaster recovery exercises.

• Relationship Management – You will collaborate with internal business partners in Application Development, Infrastructure, IT Operations, and IT Production Support to accomplish organizational goals that are consistent in supporting both IT and Business objectives. You will work directly with Hardware and Software vendors on solutions, build your network, and deepen existing relationships. You will leverage your verbal, written, and presentation communication skills to build strong partnerships, while influencing participants to mutually beneficial outcomes.

Who You Are 

• You can demonstrate a minimum of 15-years experience in mainframe technology operations, system programming, or application development. You have experience leading mainframe professionals in a variety of roles and developing the mainframe skills of your teams on an ongoing basis. You can Coach and Mentor junior staff to motivate and elicit productive job behavior. You have experience and familiarity with mainframe system messaging protocols, mainframe security, and other related mainframe technology. You have strong organizational and communication skills and can present complex data flows in multiple effective and meaningful formats. You can summarize complex system and application interdependencies and elicit action from teams to mitigate risk of service disruptions due to changing regulatory, business and security requirements.

• You’re a professional. You have current accreditation or related relevant experience and good standing in IBM Badge/Advanced Certification in Mainframe; Incident, change and problem handling.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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