Senior Manager, HR Advisory

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Job Posting Description:

Salary: $81,442 - $146,641

This is a hybrid role #LI-Hybrid

Are you passionate about providing comprehensive and consistent HR guidance?  Reporting to the Director, People Services, the Senior Manager, HR Advisory (Retail) is accountable for overseeing HR Advisors assigned to client group (CRO; or SCW & Corporate) and resolving Tier 2 escalations in the HR Ops model. Partnering with the Director, People services, and working alongside peer(s) in People Services, HR’s Business Partnership, and HR COEs, the Senior Manager leads their team to deliver a positive, effective, and consistent employee/client experience as our people interact with HR.

If you enjoy mentoring in a dynamic and diverse environment, and finding creative solutions to people and business problems, then this role is for you

About the Role

• Leveraging available tools (e.g., ServiceNow) and relationships across HR, ensures effective case management is in place, results are measured and reported, continuous improvement is embraced, and a positive, effective, and consistent employee experience is delivered.
• Collaborate with Director, People Services, and others to establish SLAs for case management / escalation – leads team to meet SLAs.
• Manage case assignments in a way that leverages HR Advisor / Specialist capabilities, ensures case continuity, and achieves timely and consistent resolutions.
• Drive a culture of innovation and continuous improvement related to all aspects of service delivery at Tier 2 - design, intake, triage, case assignment and resolution, metrics, etc.
• Use a data driven approach to identify trends and opportunities to resolve inquiries earlier. Partners and influences at all levels of HR’s model (Tiers 0-3) to leverage these opportunities in a way that supports earlier case resolution with fewer handoffs.
• Partner with HR’s Business Partnership to deliver client focused KPIs (case volume/type/trend) that drives leader accountability, coaching and development.
• Understands relevant legislation, collective agreement obligations, and LCBO’s labour relations framework to enable compliance and support constructive labour relations.
• Lead a team of HR Advisers who provide advice, coaching, and support to clients on Labour & Employee Relations issues (performance, misconduct, attendance, disability management, etc.).
• Oversee investigations (discipline, harassment, etc.) undertaken by HR Advisory, and ensures compliance with internal processes, the collective agreement, and legislative obligations. Partners with Tier 3 and/or external vendors to conduct more complex investigations as required.

About You

• Bachelor’s degree (or equivalent) in HR, Business, Industrial Relations, Organizational Development, or related field.
• 7+ years of progressive and relevant HR experience.
• Experience in a shared services environment.
• Experience in effective people management, resulting in high engagement and productivity in a shared services environment.
• Excellent ability to establish/ maintain relationships with other members across multiple divisions within the organization.
• Demonstrated skills to acts as a network broker by identifying when to trigger a connection between people rather than just passing on information.
• Excellent communication and interpersonal skills. 
• An ability to manage through ambiguity, work collaboratively in a team environment, and have fun while working smart.
• Passion for delivering exceptional service every day, leading by example, and inspiring others.
• Strong self-awareness and honed diplomacy skills.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website. If you have any questions concerning the LCBO’s collection and use of personal information, please contact:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Telephone: 416 864-2462

E-mail: foi.privacy@lcbo.com   

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

Pay

$76,953.00 - $138,559.00

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

April 8, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.