Senior Manager, Frontline Platform Process Transformation

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the Director, Frontline Platform Process Transformation the Senior Manager, Frontline Platform Process Transformation is accountable for shaping and driving end‑to‑end transformation of frontline platform processes that materially impact employee experiences. The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future‑ready solutions across Personal and Business Banking. You will apply best‑in‑class Process Improvement, Project Management, and Change Management practices to modernize operating models, strengthen decision‑making, and unlock measurable improvements in customer experience, productivity, and operational efficiency. Partner with leaders and teams across the enterprise to influence strategy, align priorities, and co‑create innovative solutions that advance the bank’s transformation agenda and build the Bank of the Future.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Process & transformation leadership - You will act as the end‑to‑end process owner for frontline platforms, shaping how change is assessed, prioritized, and delivered across channels and products. You will lead strategic process transformation - identifying systemic gaps, reimagining future‑state capabilities, and driving cross‑functional execution to deliver scalable improvements that enhance employee experience and support organizational growth.

• Business architecture -  Ensure seamless integration of the organization’s technology systems, architecture, and business processes to support both day-to-day operations and long-term strategic priorities. Align technology initiatives with infrastructure requirements while developing strategies and solutions that prioritize employee experience, making work easier and more effective for staff and ensuring employees benefit from these improvements.

• Stakeholder management - Build and maintain strong, trust‑based relationships across lines of business, with the ability to influence, negotiate, and align diverse stakeholders around shared transformation outcomes. Communicate with clarity and purpose, tailoring messages for all levels of the organization to ensure alignment across interconnected process, platform, and client experience initiatives.

• Insight‑driven problem solving - Transform complex challenges into actionable, value-driven outcomes by adopting a strategic, forward-thinking approach. Analyze information thoroughly to uncover root causes and identify opportunities for improvement or growth beyond surface-level issues. Make evidence-based decisions using data analysis, market trends, and direct client or user feedback. Continuously challenge existing methods and processes to drive improvements, and demonstrate creativity by developing innovative solutions that deliver positive results.

Who you are

• A transformation‑minded practitioner with 5 to 7 years of work experience applying project management and process improvement methodologies to drive meaningful, scalable change. It’s an asset if you have a Lean Six Sigma and/or Change Management certification.

• You can demonstrate 5 to 7 years of work experience and proven track record in developing and implementing multi-year strategic plans and driving complex business initiatives, ideally within financial services or a related industry. It’s an asset if you have AI tech or automation experiences and comfortable leveraging AI to optimize processes.

• You can demonstrate 5 to 7 years of work experience building consensus and influencing at the executive level, leading cross-functional teams, and managing senior stakeholder relationships to achieve strategic objectives.

• Outcome‑driven and impact‑focused. You are motivated by delivering results that matter. Measuring success not just by completion, but by the value created for clients, teams, and the business.

• You’re an influential connector. You understand that transformation happens through relationships. You build strong networks, influence without authority, and inspire alignment and action across diverse stakeholder groups.

• You’re a forward‑looking strategic thinker. You look beyond immediate needs to shape sustainable, future‑ready solutions. You proactively identify opportunities, challenge the status quo, and help define what’s possible for today and tomorrow.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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