Travel Edge Network (TEN) is North America’s Premier Luxury Host Agency, with more than half a billion dollars in annual sales across luxury cruise, air, hotel, and tours. Our broad network of over 450 top luxury advisors, with 85 affiliated agencies representing an additional 425 advisors, serves an affluent and engaged client base that spans the U.S., Canada, and Bermuda. Travel Edge provides travel expertise by combining a luxury sensibility with technological innovation to raise the bar on what travel can deliver for travelers, advisors, and partners. With a focus on customer satisfaction, innovation, and sustainable travel practices, we aim to redefine the way people explore the world.
Role Overview
The Senior Manager, Finance Operations is responsible for overseeing month-end close, balance sheet reviews, reconciliations, and general accounting activities in alignment with company policies and procedures. This role includes leading a team, managing financial processes, and driving operational improvements to support the organization’s goals.
Key Responsibilities
Leadership & Team Development
- Mentor, coach, and develop team members to ensure alignment with company policies and objectives.
- Foster a collaborative, high-performance culture that thrives in a fast-paced environment.
- Demonstrate a low-ego leadership style that promotes teamwork and clear communication.
- Maintain a “Best in Class” finance team capable of adapting quickly to change.
- Collaborate effectively across the organization with stakeholders to execute key deliverables.
Financial Operations
- Manage full-cycle accounting, including AP, AR, GL maintenance, and month-end close.
- Prepare and review balance sheet reconciliations and financial reports.
- Ensure timely payments and collections, liaising with vendors and clients as needed.
- Oversee client account reconciliations and collections in TRAMS.
- Accrue invoices received but not processed by period-end deadlines.
Reporting & Analysis
- Provide insights and trend analysis to inform financial strategy.
- Prepare monthly presentations, KPIs, and reports for leadership.
- Assist with regulatory reporting and audit requirements.
Process & Risk Management
- Lead projects related to process improvements and system upgrades.
- Implement internal controls to enhance efficiency and accuracy.
- Monitor financial risks and ensure compliance with policies and regulations.
- Support back-office system maintenance and future implementations.
- Apply strong project management, prioritization, and time management skills to meet deadlines.
Customer Service
- Respond to finance-related queries from agents and internal partners via email and ServiceNow/Helpspot within SLA.
Qualifications
- Bachelor’s degree in Accounting or Finance; CPA designation required.
- 5+ years in general accounting with 2+ years in people management.
- Experience leading teams of 6+ (including outsourced providers).
- Advanced Excel skills; proficiency in MS Office.
- Experience with large multi-module cloud accounting systems (Dynamics NAV/MS D365 preferred).
- Knowledge of TRAMS back-office system.
- Strong communication, attention to detail, and problem-solving skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Travel industry experience strongly preferred.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
