Senior Manager, Software Development

Loopio is on the hunt for a Senior Software Development Manager who thrives on solving complex challenges and is driven by curiosity. If you're passionate about building scalable, high-impact solutions and love collaborating across disciplines, this is your chance to make your mark.

✨What You’ll Be Doing

• Leadership & Team Development

  • Lead and grow a high-performing engineering Mission Team focused on delivering Loopio’s first agents.

  • Foster an engineering culture centered on experimentation, accountability, and craft.

  • Mentor engineers and technical leads, helping them navigate the unique challenges of building agent-based systems.

  • Partner with recruiting to attract and retain top technical talent with AI/ML expertise.

• Technical Direction & Architecture

  • Drive the architecture and evolution of Loopio’s agent platform.

  • Define design patterns for building reliable, observable, and secure agents.

  • Partner with Data and ML teams to integrate LLMs, vector stores, and retrieval-augmented generation (RAG) pipelines into agentic workflows.

  • Make architectural decisions that balance rapid prototyping with production-scale reliability.

• Execution & Delivery

  • Own the delivery of agent-driven features from concept to launch.

  • Collaborate with Product and Design to define customer-facing workflows and iterate quickly based on feedback.

  • Manage dependencies across teams to ensure smooth delivery of complex AI-driven features.

  • Establish feedback loops and monitoring to ensure agents perform reliably in production.

• Operational Excellence

  • Champion best practices for safe, explainable, and testable AI-driven systems.

  • Ensure robust observability, telemetry, and error handling for agentic workflows.

  • Lead post-incident analysis and continuous improvements for agent-powered systems.

  • Streamline development workflows, tooling, and processes to speed experimentation.

• Cross-Functional Collaboration

  • Serve as a key partner in shaping Loopio’s product strategy around automation and agentic workflows.

  • Collaborate with Data, Infrastructure, and Product teams to ensure scalable AI/ML foundations.

  • Communicate technical trade-offs, risks, and opportunities to stakeholders across the business.

• Innovation & Emerging Technologies

  • Explore new agent architectures, orchestration frameworks, and safety guardrails.

  • Keep current with developments in multi-agent systems, workflow orchestration, and LLM-powered automation.

  • Encourage innovation and experimentation within the team while ensuring production-readiness.

🚀What You’ll Bring to the Team

• 8+ years of software development experience, including 2–4 years in engineering leadership roles.

• Hands-on experience building and deploying AI agents, agentic workflows, or autonomous orchestration systems.

• Proven track record of bringing at least one agent-based product or feature to market.

• Technical fluency with LLM integration, RAG pipelines, vector databases, and workflow orchestration frameworks.

• Strong understanding of distributed systems, observability, and production-level AI deployment.

• Excellent communication skills, with the ability to align technical innovation with customer and business value.

• Track record of fostering high-trust, inclusive, and collaborative engineering environments.

• Bachelor’s or Master’s degree in Computer Science or a related field—or equivalent industry experience.

Where You’ll Work 📍

• Loopio is a global company, HQ’d in Canada, that embraces flexible and effective work models. While many of our teams operate remotely, this role is part of a new, strategic product team that will work in a hybrid model to accelerate innovation and foster deep collaboration.

• For this role, you will be based in our Toronto, Ontario hub, with the expectation of working from our co-working space in downtown Toronto 3 days per week. This approach is intentionally designed to give you the best of both worlds: high-impact, in-person collaboration with your team to drive impactful product initiatives, and the flexibility of focused work-from-home days.

• Our co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station

• Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).

• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ♥️ Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations  

• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.

• We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.  

• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round. 

• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. 

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.