Senior Manager, Engagement & Communications
Thomson Reuters, a global business leader, is aiming to drive employee understanding, trust, advocacy, and action at scale. We’re at a defining moment in our company’s history, and this new role will play a critical part in our success.
As Senior Manager, Engagement & Communications, you will own the enterprise employee engagement strategy for Thomson Reuters globally. Sitting within the Marketing & Communications organization and reporting to the VP, Internal Communications, you will build the systems, frameworks, and programs that connect colleagues to TR's strategy, culture, tech and innovation story, and transformation priorities — not just inform them. You will move us from push communications to engagement journeys, from single sends to listening loops, and from campaigns to a managed enterprise outcome.
This is a builder's role. The right candidate brings strategic vision, strong cross-functional instincts, and the ability to translate ambiguity into disciplined, measurable action.
About the Role
In this opportunity as Senior Manager, Engagement & Communications, you will own:
Design and lead a holistic global employee engagement framework that integrates communications, experience design, channel innovation, cultural reinforcement, and colleague advocacy
Build and own an enterprise employee persona framework to ensure engagement strategies are segmented, relevant, and outcome-driven
Develop and manage internal listening channels — pulse surveys, qualitative sensing, Q&A trend analysis — and translate insights into actionable communications and engagement plans that leaders and the business can act on
Lead manager communications enablement: create toolkits, resources, talk tracks, and cascade systems that equip people managers to be effective engagement champions and strategy translators
Partner with key stakeholders across HR, Brand, Corporate Communications, and Strategy to embed TR's values and cultural priorities into all internal communications and employee experiences
Play a key role in defining, building, and launching TR’s new enterprise listening strategy and dashboard, including quarterly engagement insights readouts and follow-through tracking
Contribute to the annual engagement and leadership moments roadmap, including enterprise narrative cadence, transformation/change portfolio, and measurement plan
Champion AI-enabled workflows and standardization to drive efficiency, speed, and quality across engagement work
What Success Looks Like
An employee engagement framework is designed, socialized, and in market
A persona framework exists and is actively shaping how we sequence and target communications
A listening architecture is stood up with a formal cadence and leadership readout
Manager enablement toolkits are built and adopted as part of major enterprise moments
Engagement metrics — including OHI/pulse scores tied to clarity, trust, and manager effectiveness — show measurable improvement by Q4
About You
You're a fit for the role of Senior Manager, Engagement & Communications if your background includes:
Bachelor’s degree required
10+ years of progressive experience in employee engagement, internal communications, or organizational communications — with demonstrated success in a large, complex, global organization
2+ years of people management experience
Proven ability to build enterprise-wide engagement strategies from the ground up, not just execute programs
Strong background in employee listening, sentiment analysis, and translating data into leadership-ready insights and action plans
Experience designing manager enablement programs and cascade systems that actually get used
Employer branding and/or EVP activation experience strongly preferred
Deep cross-functional collaboration skills — comfortable working with and influencing HR, Brand, Legal, and senior business leaders
Strong written and verbal communications skills; able to write and edit at a high level across formats (frameworks, executive summaries, toolkits, presentations)
Familiarity with AI-enabled communications workflows and a genuine interest in using technology to increase impact and efficiency
Outcome-oriented mindset — you measure success by what employees understand, believe, and do, not by what gets sent
Comfortable operating in a fast-moving transformation environment; able to balance strategic thinking with hands-on execution
#LI-JK3
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
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Thomson Reuters Toronto, Ontario, CAN Office
19 Duncan Street, Toronto, Ontario, Canada, M5H 3H1
