Senior Manager, Digital Experience & Product

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This is an onsite role #LI-Onsite

As the Sr. Manager of Digital Experience & Product, you will lead the strategy, development, and optimization of digital experiences across web, mobile, and emerging platforms. This role is pivotal in shaping how customers interact with our brand online, ensuring seamless, engaging, and personalized journeys. You will collaborate closely with the Director of Digital Product Management and cross-functional teams to deliver innovative solutions that drive growth and enhance customer satisfaction.

If you are an innovative and a strategic problem solver who is passionate about improving customer experiences, then this is the role for you!

About the Role

• Drive digital product and experience strategy across web, mobile (apps), and emerging platforms.
• Develop and manage digital product objectives and key results (OKRs) to measure success and guide iterative improvements.
• Lead initiatives to enhance omnichannel customer engagement and deliver personalized experiences.
• Champion UX practices to create intuitive and impactful user experiences.
• Integrate emerging technologies and mobile-first solutions into digital products to drive innovation.
• Collaborate with the Director of Digital Product Management and cross-functional teams; including Marketing, Technology, and Analytics to align priorities and deliver cohesive digital experiences.
• Manage product roadmaps, ensuring timely delivery and alignment with business objectives.
• Lead and develop direct reports while influencing cross-functional teams through non-authoritative leadership, fostering collaboration and alignment to achieve shared business objectives.

About You

• Post-secondary education in Computer Science, Marketing, Business, Commerce, or a related field.
• 7+ years of experience in product management or a related role (e.g., Business Analyst).
• Proven expertise in digital product management and customer experience design.
• Strong knowledge of digital analytics, optimization, and performance measurement.
• Proficiency in agile methodologies and managing product lifecycles across multiple digital touchpoints.
• Ability to identify and implement emerging technologies to enhance digital engagement.
• Excellent collaboration and communication skills for cross-functional teamwork.
• Experience with Adobe Commerce and other Adobe products is an asset.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
 

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.