Senior Manager, Claims

Job Responsibilities

• Oversee and supervise a team of claims specialists at varying levels, including monitoring the team's workload, effectiveness, and quality
• Provide guidance on resolution of high exposure claims. coverage issues, reserve timing, and assignments of outside counsel and experts
• Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
• Coordinate and communicate with other managers and stakeholders to align the team's operations with other teams within the Claims department
• Review and approve correspondence, including coverage position letters and Large Loss Reports, as well as reserves and settlements in excess of the authority of the claims handling specialist
• Make recommendations concerning reserve changes to senior Claims management and participate in review and discussion of large loss activity with internal stakeholders, including Underwriters and Actuaries
• Foster and encourage strong relationships with internal stakeholders, trading partners, and clients, and respond to inquiries timely
• Provide timely communication to Underwriters on claims, litigation developments, coverage trends, and loss mitigation
• Support Underwriting by drafting or advising on policy wordings or renewal requests and attending renewal meetings with brokers and clients, as required
• Serve as technical resource for internal stakeholders and other claims examiners 
• Participate in special projects and reports, as requested
• Travel to other Markel offices, mediations, trials, and conferences as required

Education

• Bachelor’s degree is required  

Certification

• Insurance certifications or affiliation with industry group a plus

Work Experience

• 8+ years industry experience
• 5+ years supervisory experience required
• Strong organization and time management skills
• Ability to deliver outstanding customer service – both internal and external customers
• Ability to manage teams of seasoned managers and associates

Skill Sets

• Ability to deliver outstanding customer service – both internal and external customers

• Ability to manage teams of seasoned managers and associates
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong desire for continuous improvement
• Superior PC skills, especially in MS Word, Excel, and Outlook
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
• Experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with no supervision required
• Ability to follow procedural guidelines and recognize situations that present exception to guidelines