Senior Manager, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Manager, Business Effectiveness, you’ll play a pivotal role in enhancing how Business Banking (BB) delivers lending products (including cards) —from origination through adjudication, fulfillment, and servicing. In this role, you’ll serve as the voice of BB, representing the needs of our clients and frontline teams across enterprise initiatives. You’ll connect the dots between Product, Risk, Operations, and frontline teams, using strong credit expertise and operational understanding to identify pain points, streamline handoffs, close process gaps, and deliver smoother end-to-end experiences. This role requires both strategic thinking and hands-on problem-solving, driving tangible process improvements that support client growth and employee efficiency.

This position may evolve over time as determined by business needs, expanding to include broader process transformation or new product initiatives that support Business Banking growth and efficiency. You’ll be reporting to the Director, Product Experience, National Office, BB.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• End-to-End Credit Process Optimization - Analyze and map the lending and credit card journey from origination to fulfillment to servicing, identifying friction points and inefficiencies. Partner with Risk, Credit Execution team, Product, and Operations to simplify complex processes, and eliminate rework. Lead initiatives to improve processing accuracy, speed, and client turnaround while safeguarding risk standards. Translate lending policy and requirements into clear, actionable job aid and tools for RMs and support teams. Bring forward frontline perspectives and ensure lending processes are practical, scalable, and risk-aligned.

• Lending Product Experience - Act as the primary Business Banking liaison with Product, Credit Execution Teams and Operations partners for lending products.

• • Influence product enhancements, system changes, and operational procedures to better fit Business Banking realities. Support the development and rollout of lending initiatives, policy changes, system testing, and rollout activities to ensure readiness and successful adoption of new processes.  Identify opportunities to leverage automation, digitization, or procedural redesign to improve efficiency and reduce manual touchpoints.

• Frontline Partnership and Enablement - Act as a trusted partner to the frontline, advocating for their needs in product and policy discussions. Build and refine checklists, job aids, and procedural tools that make the lending process simpler and more consistent. Gather and synthesize feedback from frontline and stakeholders to shape experience improvements. Champion a “fit-for-purpose” mindset that balances client experience, risk discipline, and operational feasibility.

• Governance, Risk, and Credit Discipline - Ensure all lending processes align with credit policies, operational standards, and regulatory expectations. Collaborate with Risk, Compliance, and Governance teams to strengthen control environments while enabling growth. Identify recurring operational or documentation errors and drive root-cause fixes through cross-functional collaboration.

• Change Management and Communication - Represent Business Banking in enterprise lending transformation initiatives and product changes. Communicate updates, impacts, and readiness plans to frontline and internal stakeholders clearly and effectively. Support the development of business cases, project plans, and tracking of outcomes for continuous improvement.

Who you are

• You can demonstrate strong expertise in Business Banking lending processes and credit card programs. You have deep understanding of lending principles, operational dependencies, and product delivery. You are experienced leading process improvement or lending transformation initiatives including streamlining operations, simplifying workflows, and policy alignment. 

• Your influence makes a difference. You know that relationships and networks are essential to success. You have proven ability to influence, and drive results through strong communication skills and collaboration across multiple stakeholders (Product, Operations, Risk, Compliance, AML, Frontline, Communications, Technology and BB leadership).

• You’re results-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You have a collaborative mindset with a proven ability to execute seamlessly. You are highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced, dynamic environment.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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