Senior Manager, Business Analytics

Position Overview

As a Senior Manager, Customer Success Business Analytics, you will lead a team of Business Intelligence Analysts to analyze customer data, identify trends, and develop actionable insights to improve Customer Success at Autodesk. You will be responsible for tracking key performance indicators such as product adoption and customer engagement and presenting data-driven recommendations to senior leadership. You will be collaborating with the Go-to-Market Strategy & Operations (GS&O) organization and Customer Success leadership to ensure alignment of analytics initiatives with business goals and implement data-driven solutions that enhance customer experiences and outcomes.
Responsibilities

What You Will Do:

• Lead and manage a team of Business Intelligence Analysts. Provide guidance, mentorship, and support to team members to ensure they achieve their individual and team goals

• Oversee the analysis of customer data to identify trends, patterns, and insights that can inform strategic decisions and improve the customer experience

• Track and monitor key metrics such as churn, customer health, product utilization, and customer engagement to proactively address potential issues and identify opportunities for improvement

• Oversee the development and maintenance of dashboards and reports that provide visibility into customer success metrics and performance

• Present findings and recommendations to senior Customer Success leadership and communicate complex data insights and recommendations in a clear and actionable manner

Minimum Qualifications

• 5+ year experience as a manager

• 8+ years experience in Business Analytics

• Proven ability to hire, manage, and inspire a high performing Business Analytics team with the ability to foster a positive and engaging culture

• Strong proficiency in statistical analysis and modeling using tools such as R, Python, or SAS

• Strong proficiency in SQL for querying and manipulating large datasets

• Strong proficiency in data visualization tools such as Tableau, Power BI, or Looker and the ability to create interactive dashboards and reports that communicate insights effectively

• Deep understanding of data warehousing concepts and extract, transform, and load (ETL) processes

• Knowledge of customer success metrics such as churn, product utilization, and engagement

• Experience in developing and implementing data policies, standards, and procedures to ensure data accuracy, consistency, and integrity across the team

• Analytical and problem-solving skills with the ability to identify root causes of problems and develop actionable solutions

• Strong written and verbal communication skills with the ability to convey complex insights clearly and effectively to diverse audiences

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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