Senior Manager, Audit and Advisory Services

About the Audit and Advisory Service: Join Manulife's Audit and Advisory Services team, where we partner with management to strengthen and optimize business processes and controls to successfully achieve strategic objectives and make lives better for our customers, partners, internal and external stakeholders. We deliver improvement insights to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering data analytics and other training opportunities to advance your career.

About our Insurance Audit and Advisory team: Join Manulife's Insurance Audit and Advisory Team and play a key role in enhancing governance and risk management and driving automation. You'll work across Canada Segment, ensuring our risk mitigation practices in Individual, Group and Affinity functions meet business, strategic and operational goals and regulatory standards. You’ll collaborate with senior business partners and get exposure to significant Canada Insurance projects, leveraging analytics and tools like Power BI to support our digital transformation. Being part of our mission to become the most digital, customer-centric company in the industry. We support Diversity, Equity, and Inclusion (DEI) programs to foster a diverse and inclusive environment that drives organizational excellence. 

Join a team committed to your expertise, growth, and development! 

Learning Opportunities: As an audit professional at Manulife, you'll apply advanced tools like a centralized GRC tool, business analytics, machine learning, and Python to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to diverse audit strategies and specialized training, mentorship and coaching. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company.

Leadership and Stakeholder Exposure: This role offers a unique opportunity to collaborate with members of the Global Leadership Team (GLT). By engaging with senior leaders, you will gain valuable insights and visibility, enhancing your leadership skills, your network and professional growth within the organization.

Position Responsibilities:

• Lead audit and advisory projects in accordance with department standards, within resource budgets and target dates, reporting any scheduling or budget over-runs to Director or AVP.
• Understand the risks being managed by the business unit and develop concise risk-based audit strategies and scope.
• Review test procedures and results to ensure that test objectives and documentation standards are met. Exercise sound judgement in evaluating findings.
• Apply analytical skills and be open minded to explore different ways to audit, embrace and utilize data analytics to enhance audit coverage.
• Develop and maintain strong relationship with management.
• Lead, coach and mentor junior staff assisting on projects.
• Lead various SOX processes, facilitate SOX/MAR Planning, and provide oversight during walkthrough and testing phases.
• Actively follow up on open issues with management, maintain open communication and lead the remediation testing of issues.

Required Qualifications:

• 6 to 8 years of internal or external audit, risk management, or equivalent business or advisory/consulting experience.
• University degree is required.  A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good financial services industry experience.
• Experience managing teams of skilled professionals.
• Strong written and oral communication skills, ability to effectively communicate ideas and recommendations, and to listen and consider ideas of others.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, and provide value-added and practical feedback.
• Ability to work efficiently in diverse environments and cultures.

Preferred Qualifications:

• Good understanding of the Financial Services industry, applicable regulations, and risks is preferred.
• Knowledge of the data analysis tools is preferred.
• Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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