Senior Manager, Application Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing,  motivating and developing staff to maximize their individual contribution and function effectively as a team. The Senior Manager, Application Development leads a team to manage resource requirements and allocations, monitor and improve quality, and ensure 'best practice' development techniques. Additionally, the role works with the business in the development, testing and implementation of application programs that help promote business improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Understanding Requirements – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

• People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.

• Relationship Management – Work closely with clients , vendors , business and technology partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.

Who you are

• You can demonstrate experience with 5-8 years’ leading a team of developers and are a seasoned professional with the ability to coach and help develop other team members. You are a code quality champion with hands-on experience in Software Design using SOLID Design principles. It’s an Asset if you have good understanding of Client Data Management solutions. Ideally, you understand patterns of designing applications for cloud and have knowledge of Agile methodology and experience working in a Scrum team. Manage the wires payments business unit’s day-to-day operations, ensuring efficient, compliant, and accurate processing of domestic and international transactions in alignment with regulatory standards (SWIFT, OSFI, OFAC, Payments Canada, SOX). Maintain a strong working knowledge of the underlying infrastructure (HPE Nonstop, RHEL, Oracle, IBM MQ, OpenShift, Kubernetes, Docker, JBOSS EAP, HSM, networking/firewalls) to facilitate effective troubleshooting and operational support. Act as a primary contact for external partners (SWIFT, Payments Canada, etc.), supporting integration and operational requirements. Translate business strategy into actionable objectives, lead modernization projects, and coordinate enhancements, upgrades, and integrations for payment platforms in partnership with internal and external stakeholders. Proactively identify and address operational risks, implement controls to prevent high-severity incidents, and maintain the integrity of high-value payment flows. Prepare and submit compliance, risk, and operational reports, maintain records for audits and governance, and support incident/problem management processes to resolve technical issues efficiently. Weekend and evening work may be required to accommodate application support and implementation oversight. Must be available on call 24/7 to support any business or technology escalations.

• You have a degree/diploma in Computer Science, Business, and/or a related field.

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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