The Senior Manager will lead and develop the Accounts team within Sales, focusing on customer experience, team coaching, performance results, and process improvements to enhance service and drive growth.
About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)
✅Deloitte’s Technology Fast 500 (2024, 2025)
✅ Top Insurance Employers (2022)
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!
The Role:
We're looking for a Senior Manager (known internally as a Practice Leader) to join our leadership team and help build out the Accounts team within the Sales department at Zensurance.
In this role, you'll oversee all aspects of our Commercial Insurance Accounts and own the processes and customer experience to support a fantastic customer journey.
Reporting to the Sales Director, you'll be leading a team of leaders, focusing on "coaching the coach" to elevate our management standards. You'll bring a deep customer service background to lift the skills of the entire department.
Responsibilities:
- Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.
- Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
- Continuous Learning: Focus on your own growth and inspire others to keep learning and developing.
- Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didn't think were possible.
- Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
- Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one.
- Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth.
- Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention.
- Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.
Requirements:
- Leading Leaders: Proven experience in a "leader of leaders" role, with a focus on mentoring and developing management-level staff.
- Service Background: A strong background in high-level customer service with a track record of improving team-wide service metrics.
- Insurance Expertise: 4+ years of experience in commercial insurance.
- Leadership Background: 1+ years of experience in an insurance management role.
- Licensing: A valid RIBO license is required.
- Industry Designations: CIP, CRM, or CAIB designations are preferred but not required.
- Strategic Growth: The ability to drive process improvements and deliver growth in line with business goals and KPIs.
Compensation:
At Zensurance, we hire for talent and potential.
The total cash compensation range including OTE for this role is $117,000, with a top earning potential of $142,000.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards.
Join Our Sales Team - Empowering Businesses, Building Careers
At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:
✔ We Fuel Your Growth
We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
✔ A Culture of Support & Innovation
You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
✔ Delivering Value to Canadian Businesses
You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.
✔ Leaders Who Support Your Success
Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.
✔ Clear Career Growth
Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.
Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!
💻 Work Your Way
• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
❤️ Your Health, Your Way
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
🚀 Investing in Your Growth
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
🤝 Staying Connected
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture
We’re building something special. Come be a part of it!
Who We Are:
Business is hard work, but insurance doesn’t have to be!
We empower business owners with simple, tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER – We set ambitious goals and achieve them.
INCLUDE– We foster an open and safe space for all.
INTEGRITY– We do what’s right.
INVENT– We create straightforward, innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!
Zensurance Toronto, Ontario, CAN Office
200 University Ave, Toronto, Ontario, Canada, M5H 3C6
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