Senior Loan Operations Manager

About Supernova Technology

Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

Why Join Supernova?

At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.

About the Role

The Supernova Operations team is a high-performing organization that delivers world-class loan origination and servicing experiences for advisors, clients, and enterprise partners. As a non-bank lender operating under state lending licenses, we combine people, process, and technology to deliver exceptional outcomes across the full securities-based lending lifecycle.

From our operations headquarters in Chicago, the Loan Operations team guides advisors and clients through every stage of a securities-based loan, from pre-evaluation and underwriting through closing, servicing, and ongoing collateral monitoring. This team plays a critical role in supporting Supernova’s growth by delivering excellent client experiences, maintaining strong operational discipline, and building scalable capabilities.

The Senior Loan Operations Manager will lead Supernova’s securities-based loan operations function, with responsibility for core lending operations, operational risk and control oversight, process improvement and automation, and partner coordination. This leader will build and scale a high-performing organization that delivers excellent client outcomes, strong service levels, and disciplined execution across underwriting, servicing, and collateral monitoring.

This position requires 7+ years of experience in wealth management and lending, including loan origination and servicing, including significant leadership responsibility. Wealth management experience is a strong plus. The ideal candidate brings deep operational expertise, a strong control mindset, and a track record of building scalable processes, improving execution through data and technology, and leading cross-functional and external partnerships effectively.

Responsibilities

• Core Lending Operations
• • Lead loan operations team responsible for the end-to-end execution of Supernova’s securities-based loan operations, including underwriting, loan servicing, collateral monitoring, and daily transaction processing.
  • Ensure daily operational work is completed accurately, on time, and in line with processes and service level agreements.
  • Lead teams supporting advisors, clients, and enterprise customers throughout the life of the loan, delivering a high-quality and responsive service experience.
• Risk Management and Control Environment
• • Establish and maintain a strong control environment across loan operations to reduce operational risk, fraud risk, and errors.
  • Ensure underwriting, servicing, and monitoring activities are executed in accordance with company policy, regulatory requirements, and internal controls.
  • Oversee exception management, non-standard cases, escalations, and error resolution with sound judgment and appropriate documentation.
  • Use data, quality reviews, and trend analysis to identify operational risks, recurring issues, and control gaps, and implement corrective actions.
• Process Improvement, Automation, and Scale
• • Build a scalable operating model by identifying and implementing improvements across workflows, team processes, systems, and controls.
  • Identify opportunities to improve efficiency, reduce manual work, and enhance quality through automation, technology solutions, and AI-enabled tools where appropriate.
  • Lead operational improvement initiatives from problem identification through design, implementation, adoption, and ongoing performance monitoring.
  • Develop and track key performance indicators, dashboards, and reporting to monitor service levels, productivity, quality, risk trends, and capacity.
  • Use data to identify bottlenecks, performance opportunities, and emerging issues, and translate insights into measurable operational improvements.
• Funding and Distribution Partner Coordination
• • Partner closely with Supernova’s funding partners and distribution partners to improve workflows, clarify responsibilities, and strengthen day-to-day operating effectiveness.
  • Identify process breakdowns, handoff issues, and client experience friction points across partners, and lead efforts to resolve them.
  • Coordinate with partners to implement operational improvements, manage exceptions, resolve errors, and improve service consistency.
  • Build strong working relationships with external partners to support effective collaboration, clear communication, and strong execution.
• Leadership and Business Management
• • Lead, coach, and develop a high-performing team with a focus on quality, accountability, service excellence, and continuous improvement.
  • Establish team goals, performance standards, and resource plans aligned with business objectives.
  • Prepare business plans, budgets, and operating goals for the function, and support cost discipline while enabling growth and service quality.
  • Contribute to the long-term strategy, structure, and operating model for the loan operations organization.
  • Serve as a key partner to internal stakeholders by providing operational insight, recommendations, and execution support for strategic initiatives.

Qualifications

• Leadership Competencies
• • Operational Excellence: Drives accurate, timely, and consistent execution across complex operational processes. Builds systems and disciplines that support scale and quality.
  • Drives for Results: Demonstrates urgency, ownership, and follow-through. Uses data to measure success and deliver meaningful improvements in performance and client experience.
  • Continuous Improvement and Innovation: Proactively identifies opportunities to simplify processes, improve workflows, and apply technology and automation to increase scale and effectiveness.
  • Risk Management: Applies strong judgment and a disciplined control mindset to reduce operational, fraud, and servicing risk while maintaining a strong client experience.
  • Builds Winning Teams: Develops engaged, inclusive, and high-performing teams. Creates a culture of accountability, integrity, and continuous improvement.
• Education
• • Bachelor’s degree in business, finance, accounting, or a related discipline required
• Experience
• • 7+ years of experience in wealth management and lending, including loan origination and servicing.
  • Experience with securities-based lending or other collateralized lending products strongly preferred
• Qualifications and Skills
• • Demonstrated success improving processes and building scale through workflow redesign, automation, and technology implementation
  • Strong data orientation, with experience using metrics and reporting to manage performance and identify risks and opportunities
  • Proven ability to strengthen controls and reduce errors, fraud risk, and operational failures
  • Experience working with external funding partners and distribution partners to improve process execution and resolve issues
  • Strong people leadership, coaching, and performance management experience
  • Strong problem-solving skills, especially in transaction processing, loan accounting, and operational issue resolution
  • Effective written, verbal, and interpersonal communication skills
  • Financial industry knowledge of investment securities; experience working with advisors and clients preferred
  • Experience with FIS a plus

Our Employee Benefits

At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

• Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
• HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
• Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
• Compensation: $120,000 - $175,000 per year
• Retirement Savings: 401(k) plan with employer contributions.
• Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
• Paid Time Off: Flexible PTO policies.
• Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.

Core Values

Our core values drive everything we do. At Supernova, we...

• Form, execute, and communicate new ideas that add value to our employees and customers
• Strive through obstacles and failures
• Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
• Listen to, understand, and support our employees and customers
• Act with speed, positive attitude, and flexibility
• Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing

Join us and make an impact while growing your career at Supernova!