Senior IT Technical Advisor - Application support

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Senior IT Technical Advisor - Production support to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team.
What you'll do here:

• Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed documentation.

• Assist with the resolution of escalated issues and actively participating in problem management activities

• Be available for on-call support (Rotation).

• Participate actively with support of the month-end financial process (IFRS17) including the end of year process as defined with the Finance SLA.

• Participate in the management of fixes (configuration changes, migration, etc.) according to the security standards in force.

• Develop, implement, support and document automation to increase the efficiency of platform management.

• Strictly maintain team standards to ensure continuity of operations.

• Develop, implement, support and document automation to increase the efficiency of platform management.

• Document the various activities and procedures according to established standards.

• Provides quality internal and external customer service surrounding the Company values.

• Participate in the documentation processes including network diagrams, utilization of monitoring/resource/inventory management tools.

• Collaborate with managers to develop standards in line with the company guidelines and monitor those standards.

• Participate in various projects to improve our infrastructure as well as business development projects.

What you bring to the table:

• Degree or Diploma in Networking or Technology, or any combination of equivalent education and experience

• At least 5 years of experience in a similar role

• Experience with financial processes and especially IFRS17 requirements will be considered a plus

• Customer service focused and portrayed energy, professionalism and welcoming characteristics

• Can meet deadlines and handle sensitive and pressured situations

• Can identify issues and help develop strategy and tactical plans for various department initiatives

• Can prioritize and organize effectively

• Very good knowledge of network administration, architecture and engineering in mission-critical environments servicing large server deployments

• Knowledge of a wide variety of network equipment including but not limited to routers, switches, firewalls, denial of service mitigation, serial consoles, and load balancers

• Exceptional analytical, conceptual, and problem-solving abilities

• Excellent documentation and communication skills

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country. 

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid 

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.