Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.
The role
As a Senior Human Data Operations Partner, AI, you'll manage the operational delivery of human data for a strategic AI customer. You'll work closely with the Human Data Operations Team and customer-facing teams to understand what each project needs and make sure the right participants are available, verified and ready to work.
You'll manage participant pools, run operational projects, track supply and quality, and resolve issues as they come up. You'll also look for ways to improve how we work and partner with Product and Engineering to make successful processes easier to scale. This is a hands-on role covering project management, participant operations, data analysis and cross-functional problem solving.
What you’ll be doing in the role
- Turn customer requirements into clear operational plans, workflows and timelines.
- Manage the delivery of participant supply for the account, working closely with the Human Data Operations Team and Delivery teams.
- Build and maintain participant pools based on requirements such as skills, geography, language, verification and availability.
- Manage participant onboarding, verification and activation for domain experts and AI taskers.
- Track participant supply, engagement and quality, and take action when performance or coverage is off track.
- Lead operational projects from planning through to delivery, coordinating the teams and stakeholders involved.
- Create and maintain project documentation, workflows and enablement materials.
- Identify manual processes and operational bottlenecks and work with Product and Engineering to improve or automate them.
- Support upskilling, assessment and certification programmes for participants working on complex AI tasks.
- Act as a day-to-day operational point of contact for delivery teams on participant-related requirements and issues.
- Flag supply gaps, risks and other issues to help drive them to resolution.
- Share knowledge and good practice across HD Ops and support other team members on complex projects.
What you’ll bring to the role
- 5+ years proven experience in human data, AI data, workforce, marketplace operations or a similar environment.
- Experience managing complex projects or operational programmes with multiple stakeholders and changing requirements.
- Strong project management and organisational skills, with good attention to detail.
- Experience managing or improving participant, workforce or supply operations, including onboarding, verification, quality or activation.
- Comfortable working with operational data and metrics to identify problems and track performance.
- Experience improving processes and working with Product, Engineering or other technical teams to make operations more efficient and scalable.
- Strong communication and documentation skills, with the ability to work effectively across operational and technical teams.
- Comfortable working independently, taking ownership of problems and seeing them through to resolution.
- Familiarity with AI/ML data operations, such as data labelling, annotation, evaluation or domain-specific task curation.
- Experience working with global crowdsourcing, gig-economy or other distributed workforce platforms is a plus.
- Understanding of Prolific's platform and human data operations.
Why Prolific is a great place to work
We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breath and the best of humanity.
Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.
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