Senior Engineering Manager - Reliability

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Team: Core Engineering Reliability Team
Team Focus: Proactive and Reactive Incident management and Post-incident management to prevent major incidents and reduce Time to Detect, Time to Recover, and Time to Communicate to customers. This is a Level 1 OKR for the company.

• Lead a team of 12-15 engineers (frontend, backend, data, and process) in the Core Engineering Reliability Team.

• Focus on proactive and reactive incident management to prevent major incidents and reduce detection, recovery, and communication times.

• Manage technical leads and engineers to build tools and processes used across the organisation and operate services that enhance incident management.

• Develop and implement advanced incident management protocols.

• Minimise downtime and improve recovery times through system development.

• Collaborate with engineering teams across the company to integrate incident management processes smoothly.

• Use data and feedback to improve incident management practices.

• Communicate incident status and resolution efforts to customers, enhancing trust and satisfaction.

You will report to the Head of Engineering of Reliability.
If you're passionate about leading a team to improve system reliability and customer satisfaction through incident management, we want to hear from you. Join us and help drive our success.
Your Background:

• 5+ years of experience managing large software engineering teams (typically more than 10 engineers).

• Bachelor's or Master's degree, preferably in Computer Science

• Proficiency in one or more prominent programming languages (e.g., Java, Python, JavaScript, TypeScript, React) with experience leading teams that develop scalable services.

• Understanding of the SaaS, PaaS, and IaaS industries, with hands-on experience in public cloud offerings (e.g., AWS, GCP, or Azure).

• Ability to evaluate trade-offs between correctness, robustness, performance, and overall operational excellence

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .