Senior Ecosystem Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Senior Ecosystem Specialist champions a high-performance environment and participates with the development of a people strategy that attracts, retains, develops and motivates their colleagues by fostering an inclusive work environment; communicating vison/values/business strategy and provides input into the day-to-day management of the CIBC Square Facilities Team.

In this role, you will provide feedback in the creation of guidelines to govern the CIBC Square Ecosystems. Understand, prioritize and articulate challenges and successes of the Ecosystems and assist with solution development with the Sr. Manager, Workplace where necessary. You will Support Global Workplace Experience Strategy program and provide input to leadership and Facilities team about opportunities for reinforcing change program.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Facilities Management – Conduct daily morning inspections of the Ecosystems to ensure operational readiness, identify deficiencies and report to the Facilities Management (FM) shared mailbox for resolution or escalation. Liaise with Sr. FM team members for all premises related matters such as office moves, and coordination of premises and building related matters (relocations, office planning) while ensuring minimal interruptions to business operations.
• Relationship Management – Address employee experience feedback received through emails, tenant requests and face-to-face interactions. Manage and resolve requests, concerns, issues and complaints escalated within the ecosystem related to maintenance, supplies, behaviours, etc.
• Work Order Management – Monitor office and furniture requirements and service requests, submit work orders for required repairs of all equipment, furniture, premises, etc. Liaise with Day Custodians to ensure that deficiencies are reported, monitored and addressed. Manage and monitor the tenant work order system and inventory asset management system to ensure all work orders are adhered to per the SLA’s.
• Continuous Improvement – Embed Continuous Improvement approach in your day-to-day activities. Actively works towards enhancing and developing process improvements and conducts ongoing evaluation of the existing processes and practices.

Who you are

• You have demonstrated experience in administrative, business support or facilities coordinator function, in a fast-paced environment. It is an asset if you have a Post-Secondary education in Facilities Management or Hospitality Management.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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