JOB SCOPE
Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
- Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
- Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands on support for other network operations teams for all Headends and Hubs
- Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
- Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
- Direct quality control programs for engineering operations and consistent operational procedures.
- Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
- Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
- Ensure adherence to company TQA policies.
- Perform other duties as requested.
- Direct capital budget process for ISP within Region, execute approved budget plan.
- Lead and participate in succession planning.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Advanced knowledge of company products and services
- Advanced Knowledge of HFC Ability to handle multiple projects and tasks
- Ability to make decisions and solve problems while working under pressure
- Ability to supervise and motivate others
- Ability to use personal computer and software applications
- Extensive knowledge of all FCC compliance reports and other rules and regulations
- Comprehensive understanding of applicable local and state rules and regulations
- Comprehensive understanding of OSHA rules and regulations, both federal and state
- Comprehensive understanding of HVAC and power distribution systems
- Knowledge of Analog Transmission Line Theory
- Knowledge of Electronic theory Knowledge of Federal Communications Commission regulations
- Knowledge of Fiber Optic theory
- Knowledge of National Electric Code and National Electric Safety Code Organized and able to manage multiple initiatives
- Must lead by example / mentor
- Proven leader with progressive responsibility
Required Education
- Bachelor's degree in engineering or related field, or equivalent experience
Required Related Work Experience and Number of Years
- Engineering experience - 10+ years
- Management experience - 10+ years
- Project management experience - 8+ years
WORKING CONDITIONS
- Office environment
- Exposure to moderate noise levels
- Travel Required
#LI-MA1
EIP800 2025-49719 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
