Senior Digital Program Manager, Customer Success Management

Position Overview

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Digital Transformation team works on highly visible and cross-functional projects to drive strategic outcomes for our customers and business stakeholders alike. We act as a central program and project management office (PMO) for digital initiatives in the world of Customer Success.

In this role, you will support digital programs for customer success management platforms and experiences, ensuring that projects are executed successfully. You will perform a wide range of tasks to drive overall implementation of learning program goals and objectives. You'll partner closely with the VP of Customer Success Management at Autodesk, field teams, tech partners, and enablement leads. In addition, you will facilitate operational efficiency, organizational alignment, and internal communications.

A strong candidate will relish the opportunity to jump into a fast-paced highly visible environment to drive significant impact. At Autodesk, you'll work on some of the most intriguing challenges you have ever seen, you’ll have a dynamic, collaborative workplace, you’ll be surrounded by smart, engaged people, you’ll brainstorm. If this sounds like your thing, read on!

Responsibilities:

• Manage specific large- and small-scale digital customer success management programs that have a distinct beginning and end.
• Develop and maintain project/program plans. Regularly update plan with new information, risks, and decisions.
• Maintain and revise procedures to ensure efficient and effective project operations, which may include managing governance processes, and monitoring and tracking project performance.
• Communicate with project lead and stakeholders. Work proactively with the project lead to resolve critical issues.
• Coordinate and facilitate cross-functional meetings to manage programs.
• Prepare a variety of executive presentations in support of the program objectives.

Signs you are a good fit for the role:

• You understand the value of collaboration – you’re able to work with a variety of different stakeholders to create alignment and execute around common goals.
• You have a customer mindset – you can easily put yourself in the customer’s shoes and represent their point of view back to other team members.
• You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the “why”.
• You get stuff done – you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm.
• You live and breath risk – you have a knack of proactively identifying risk and are adept at mitigating with creative solutions.

Minimum Qualifications:

• 7+ years relevant project management work experience. Bonus points if it was in a customer learning team.
• Strong attention to detail and project management skills.
• Experience working effectively with global / virtual teams.
• Strategic thinker with demonstrated creative problem-solving skills.
• Highly motivated, self-driven and passionate about delivering great experiences.
• Structured and efficient in planning and coordination of projects.
• Strong written and oral communication skills.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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