Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Who needs insurance? Everybody. That keeps us busy. Very busy.
At Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.
Simplifying insurance takes creativity, empathy and hard work. We explore, take risks, make mistakes, and learn all day, every day.
Here, innovation is everyone's job. Ready to make your mark?
About the role:
For the Digital Analytics team, we’re looking for a Senior Digital Performance Analyst with a passion for digital and a knack for data-driven storytelling. The ideal candidate will play a key role in driving data-driven decision making at the Lab by analyzing various data sources, developing impactful performance tracking reports and making recommendations to improve the performance of Intact’s web and app products and the Lab’s digital initiatives.
Work location: Montreal/Toronto (hybrid)
Responsibilities:
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Work closely with various teams involved in the Lab’s digital initiatives to identify knowledge gaps and analysis needs.
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Define KPI plans for digital products in collaboration with internal and external teams.
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Assure the quality of analytics tracking implementation and perform regularly quality checks on collected data.
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Analyze performance of our digital touchpoints on a regular basis using both quantitative and qualitative data sources.
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In close collaboration with Design & Product teams, create and present ongoing performance reports, including appropriate recommendations for product optimization.
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Experience in presenting reports to senior management and other collaborators.
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Stakeholder management and ability to manage multiple projects.
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Respond to ad-hoc data & analysis requests.
You:
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Passionate about digital, data and performance.
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Minimum three years’ experience in digital performance analytics.
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Strategic and innovative in using data to generate actionable insights.
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Solid storytelling and presentation skills.
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Self-starter with a talent for understanding stakeholder needs.
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Proven experience in data visualization (PowerBI) required
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Hands-on experience in at least one web analytics tool (Adobe Analytics, Google Analytics, Amplitude, etc.) required
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Interest in/knowledge of tracking implementation process and digital data collection tools (Adobe Launch, Google Tag Manager, etc.).
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Knowledge of SQL/Python, a plus.
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No Canadian work experience required, but must have authorization to work in Canada.
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For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
Here are a few reasons why others have joined our team:
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An award-winning, inspiring workplace that supports its people and recognizes great work
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Flexible working schedules & hybrid work module
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Stimulating, challenging projects and development opportunities to help you grow your skills and career
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A comprehensive financial rewards program that recognizes your success
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An extensive, flexible benefits package
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An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
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A wellness account that promotes an active lifestyle
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
