Senior Data Scientist

We are looking for a Senior Data Scientist to join the Customer Experience team. Reporting to the Director of Data Science and partnering with Product, Customer Success, and Data Products, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. In this role you will work closely with our customers and our internal teams to discover and scale the data narratives that highlight how we are eliminating barriers to mental health.

This full-time role is remote with quarterly travel expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!

What you’ll be doing: 

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

What success looks like in this role:

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• You have worked with a partnering Product Manager to implement additional AI/ML capabilities into our products
• You demonstrate ownership and expertise of measurement domains for specific products
• Bring ideas forward that help us innovate our customer experience products and deepen our customer data story 

What we expect from you: 

• You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
• You are an expert in advanced SQL and are proficient in Python
• You have developed predictive models to solve business problems and deployed them in production
• You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
• You are humble, highly motivated, and thrive in fast-paced environments
• You have exceptional communication skills, and have operated in a role that required frequent interaction with customers 
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact 
• Passion for successfully navigating ambiguous problem areas and learning new approaches 
• You are energized by mentoring others and enjoy defining processes that help to scale your team 
• You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story
• You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel once a quarter

The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to Noom, a weight managementprogram—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.