Senior Customer Supply Chain Associate

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

The Senior Customer Supply Chain Associate will collaborate with sales, logistics, plants, and production planners to manage orders and resolve issues. They will work directly with the Customer Supply Chain Manager to handle escalations and develop the Customer Supply Chain Team.

WHAT’S IN IT FOR YOU?

• Competitive salary

• Competitive health and benefit plan

• Competitive matched retirement savings program

• The opportunity to join a continuously growing organization with focus on Diversity and Inclusion

• The opportunity to work with an industry leader in manufacturing

WHEN YOU JOIN US YOU WILL:

• Identify trends in customer inquiries/complaints to support issue management and escalate these trends to the appropriate function.

• Monitor and report on the team’s conformance with service level requirements.

• Utilize multiple systems for order entry and verify customer orders for accuracy, load weight, pallet count, special considerations, etc.

• Ensure relevant milestones and deliverables for assigned projects are met to ensure successful delivery.

• Track customer adherence to order rules and limitations during buy periods.

• Monitor inventory and direct allocation priorities with allocation planners.

• Author, edit, and approve knowledge base articles or SOPs as assigned.

• Drive SOP delivery, team training, and successful operational handover of support items to the Operations team for all projects/other changes as needed.

• Create dashboards for the Customer Supply Chain Team and drive action plans to achieve team targets.

• Identify gaps in current processes and devise action plans to improve processes.

• Develop strong customer relationships, which may include some travel across North America for customer/site visits to understand their businesses, address concerns, and highlight potential issues and solutions.

• Support and train new team members and evaluate/monitor their progress.

• Act as an escalation point for customers and sales.

• Collaborate with multiple internal departments to ensure a smooth order process by problem-solving to expedite as required using various data sources.

• Direct order management and allocation decisions, including reviewing debits and credits.

• Manage and maintain records of product code changes.

• Partner with the team in weekly meetings to share best practices and work on projects.

• Monitor late orders and drive accountability within the team to ensure departmental metrics are met.

OUR IDEAL CANDIDATE:

• 2+ years of experience in a similar role with direct experience managing orders and customer relationships.

• College or University degree/diploma in Business Administration or Supply Chain preferred.

• High level of attention to detail and organizational skills.

• Strong communication skills (written and verbal).

• Ability to problem-solve and “think outside the box.”

• Proven leadership and analytical skills.

• Ability to handle a high volume of emails and orders.

• Practical experience with MS Office (intermediate Excel skills) and detail-oriented research abilities.

• Strong customer focus and excellent relationship-building skills.

• Candidate will follow the US Holiday Schedule.

• Experience with JDE and Power BI is an asset.

INDHP1

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.