About Introhive
Introhive is an AI-powered Relationship Intelligence platform that helps firms overcome data silos and unlock actionable relationship insights that drive collaboration and growth.
We’ve grown a lot since we began our journey in 2012, but our core mission remains the same – To revolutionize the way companies manage, nurture, and leverage their relationships to unlock value, drive growth, and delight customers.
Introhive is the fastest growing B2B relationship intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.
Trusted by industry-leading brands such as KPMG, Freshfields, CBRE, and Deloitte, Introhive supports over 250,000 users in 90+ countries.
Job Summary
As a Customer Success Manager (CSM), you’ll be a trusted advisor and strategic partner to our customers, guiding them throughout their post-sales journey. Your mission is to ensure they achieve maximum value from our solutions by driving adoption, strengthening relationships, and helping them reach their business goals.
What You'll Do
- Partner with customers to define success plans, key objectives, and measurable outcomes.
- Build and maintain strong relationships with stakeholders at all levels, acting as a strategic consultant and advocate.
- Monitor account health, analyze usage trends, and proactively address risks to ensure long-term satisfaction and retention.
- Drive product adoption by helping customers unlock the full potential of our platform.
- Work closely with Account Managers to align on customer strategies and support overall account health.
- Resolve escalations quickly and effectively by collaborating across internal teams.
- Lead renewal conversations while identifying opportunities for upselling and cross-selling aligned with customer needs.
- Collaborate with Sales, Product, Marketing, and other teams to deliver seamless customer experiences.
- Represent the customer’s voice internally, sharing insights that shape product development and company strategy.
- Nurture customers into advocates who are eager to share their success stories.
- Travel Occasionally: Meet with clients as needed.
What We're Looking For
- 5–10 years of experience in Customer Success or a related customer-facing role in SaaS or technology.
- Proven success driving renewals, account growth, and customer satisfaction.
- Exceptional communication skills—able to translate complex ideas into clear, actionable guidance.
- Strong relationship-building ability with a wide range of customers, from SMBs to large enterprises.
- Data-driven and detail-oriented, comfortable with reporting and analysis.
- Tech-savvy and quick to learn new platforms (experience with CRMs or customer success tools a plus).
- Adaptable multitasker who thrives in a fast-paced, dynamic environment.
- Bachelor’s degree in Business Administration or equivalent experience.
Success Looks Like
- Customers consistently adopt and expand usage of our solutions.
- High retention and renewal rates driven by proactive engagement.
- Strong customer advocacy demonstrated through referrals, case studies, and testimonials.
- Internal teams benefit from customer insights that inform product innovation.
- You’re recognized by customers as a trusted partner who adds measurable value to their business.
Why Introhive?
At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back.
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