Easy Apply
Easy Apply
The Senior Customer Success Manager will lead client partnerships, drive value, manage onboarding, enhance client relations, and collaborate cross-functionally to ensure optimal client outcomes on the Perpetua platform.
About Flywheel
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
Opportunity
Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value, and champion world-class client experiences. If you thrive at the intersection of data, technology, and client success, and want to make a significant impact at a high-growth SaaS company.
In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world’s smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically.
What you'll do:
- Drive optimal results across a book of high-value clients - conversion, retention, adoption, CSAT – and monitor client health to address risk promptly and maximize client lifetime value.
- Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
- Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.
- Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.
- Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.
- Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
- Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel’s growth and promote client advocacy.
- Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.
Who you are:
- 4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
- Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
- Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
- Passionate about building strong, consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
- Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
- Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
- Experience in media management or ad operations at an agency would be highly valued.
- Collaborative and adaptable, with experience working cross-functionally to achieve shared goals.
#LI-AG1
Working at Flywheel
The Interview Process:We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive WorkforceFlywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.
For more information about what data we collect and how we use it, please refer to our Privacy Policy.
We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
Similar Jobs
Energy
The Senior Customer Success Manager at SWTCH will ensure customer value realization, adoption, and engagement, manage enterprise accounts, and enhance customer experience through cross-functional collaboration and operational improvements.
Top Skills:
AsanaBi PlatformsExcelHubspotSalesforceZendesk
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Customer Success Manager advocates for customers, overseeing their portfolio, fostering product adoption, and resolving issues, ensuring they achieve business outcomes with ServiceNow.
Top Skills:
Ai IntegrationServicenow
eCommerce • Other • Software
The Senior Customer Success Manager will manage top-tier brand relationships, advise on strategic growth, and ensure customer success through product expertise and tailored solutions.
Top Skills:
CsvExcel
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
