Senior Creative Experience Designer

Insidesource DEI Statement 

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

As a NorCal regional resource, the Senior CX Designer collaborates with Creative Strategy, Sales, and Design teams to develop and exemplify an innovative client-led experience. They are a cross-functional collaborator and partner to help evolve a design-led approach to best serve our Insidesource clientele, in tandem with unifying our internal team members.

The Senior CX Designer contributes to company-wide initiatives as a thought-leader, Creative Strategist, and developer of design best practices. They support mentoring, training, and development of team members throughout the organization and serve as a direct conduit for innovative and creative design solutions.

Essential Duties and Responsibilities

• Design Culture
• Model and foster a culture of accountability.
• Model and foster a “leading with curiosity” mentality.
• Support a culture of knowledge-sharing.
• Ensure design excellence through your own professional development, skills assessment, and model the Insidesource design culture.
• Creative Experience Engagement
• As needed engagement with the A+D and client community through design-led experiences, professional affiliations, and ongoing project-based support.
• Working closely with CX Leadership, manage and maintain project workload summary to reflect and align ongoing tasks/activities.
• Partner cross-functionally to execute project strategy, programming, and solutions development.
• Participate in creative RFP responses, in collaboration with Marketing, Sales, Creative Experience Teams.
• Collaborate with Creative Strategy Director/CX team to evolve vendor strategy.
• Provide ongoing contribution to sales and design teams towards enhanced product solutions.
• Collaborate with project team to prepare solutions for client and project stakeholders utilizing market and workplace research, design presentations, conceptual renderings and/or sketches and other visualization necessary to convey design intent.
• Provide detailed, documented road map for contractor engagement, adhering to IS standards for design contractor support,
• Play a sales-led role in the marketing of design services to clients; participate in major sales presentations as a representative of the Creative Experience Team.
• Creative Experience Leadership
• Best Practices Collaboration: Work closely with Creative Director and other Creative Strategy team members to model best practices for connecting creative and branding strategy with project implementation.
• Creative Professional Development: Work closely with Design and Sales leaders to expand professional and creative development of all team members, including yourself.
• Content Creation: Collaborate with Design and Marketing towards on-going development of Sales and Creative Experience resources and tools.
• Mentorship: Mentor Sales and Design team through project engagements, to elevate project approach to creative and innovative solutions.
• Client-Led Partnership: Participate in Sales, Marketing and Design meetings to review bid and/or project approach as a means of illustrating design-led client engagement.
• Vendor Alignment: Partner with key vendors to share best practice and thought leadership regarding workplace environments.
• Research + Development: As needed, attend tradeshows and design industry forums, with a goal to share findings with Sales, Marketing and Design teams.
• A+D Market Activation: Seek out opportunities to engage in industry events and forums in which to represent Insidesource as a leader in workplace strategy and innovation.
• Design Process and Tools
• Collaborate with other functional design leaders to optimize and document design workflow including identification of critical gaps in existing process.
• Develop, standardize and implement new design tools and systems, Learning and Development programs, and technology platforms.
• Chart the course towards optimized project workflow, supporting a consistent practice at the highest quality.
• Collaborate with other functional design leaders to unify design language and approach across platforms and practice.
• Participate in vendor presentations and trainings to continuously expand product and technical knowledge.
• Design Practice Leadership
• Participate in cross-functional Practice Leader forum to develop and implement departmental and cross-functional goals and objectives.
• Serve as a design “diplomat”, translating design process and methodologies to Insidesource’s broader organizational process.
• Assist with fostering strong cross-functional partnerships (within Creative Experience, Strategic Account teams, and across verticals).
• Collaborate with enterprise, regional and department leadership on development and implementation of best practices.
• Collaborate with other functional leaders to ensure physical and digital design libraries are resourced and supported efficiently and effectively.
• Provide thought leadership to collaborate and participate in departmental and cross-functional company meetings.
• Participate in Departmental, Branch and All Company meetings and other key leadership meetings as required.
• Follow company established requirements for process, protocols and cross-functional communication.
• Adhere to responsible use of technology equipment and programs.
• Maintain commitment to a high level of quality and integrity in our operating systems.
• Establish communications and visibility updates across team.
• Project Delivery
• Assume responsibility for the overall completion of projects including programming, strategic planning, conceptual designs, space planning, presentations, design development, and production.
• Proactively identify project risks, offering creative solutions and alternatives; work independently to execute next steps and evaluate results.
• Establish and manage design project budgets, project scope, contracts, and coordinate deliverables with internal and outsourced design resources.
• Manage and record billable hours, cultivate efficiencies, and reduce errors.
• Champion design operational excellence by implementing established design process and documentation standards.
• Demonstrate excellent time management skills and flexibility.
• Effectively and confidently address competing priorities and urgent situations, making sound decisions in short timeframes with appropriate action.
• Perform other duties or special projects as assigned.
• Insidesource Core Responsibilities 
• Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.
• Participate in All Company Meetings and Regional Town Halls.
• Embody diversity, equity, and inclusion in our Insider community and business practices.

Skills, Knowledge, Experience Required

• Design firm experience preferred.
• Understanding of and/or working on RFPs.
• Furniture product and specification knowledge.
• Excellent and effective visual, oral, and written communication skills.
• Advanced understanding of the design dealership model.
• Ability to assess, audit, and identify gaps and opportunities in process.
• Proven ability to design process and develop change management strategies.
• Effective leadership and mentoring skills.
• Effective collaborator with leadership, team members, and other departments.
• Outstanding project management/organizational skills: ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point).
• Proficiency in Smartsheet and other organizational communications tools.
• Proficiency in CET + Specification Software.
• Ability to explore emerging software and technology tools in support of design development and visualization.
• Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments.
• Ability to see the big picture and integrate into day-to-day tasks and activities.
• Excellent and effective oral and written communication.
• Excellent analytical and problem-solving skills.
• Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction. 

Pay Range: $100k - 120k

The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.