Senior Consultant, Digital Strategy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the Director, Digital Strategy and Implementation within Client Account Management (CAM), the Senior Consultant, Digital Strategy and Implementation is responsible for managing GenAI and ML initiatives, as well as developing digital channels and self-service capabilities for delinquent and pre-delinquent CAM clients. As the business lead for GenAI and ML initiatives, the Senior Consultant will collaborate with AI scientists and partners to drive efficiencies and effectiveness across CAM teams, leveraging technologies that benefit CAM clients.

You will manage existing digital channels and AI models, and lead or support strategic initiatives by conducting assessments to identify and quantify opportunities and gaps, overseeing projects from ideation through to implementation. You will facilitate discussions with internal and external stakeholders and subject matter experts to achieve alignment and secure buy-in for CAM’s digital strategy and AI-related projects. You will work cross-functionally and regularly engage with senior leadership through presentations, showcasing the digital and AI roadmap, and representing CAM digital channels and AI as a subject matter expert. You will support or develop business cases to articulate project benefits and present initiatives for funding consideration. This role requires a high degree of autonomy and self-direction.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Advancing AI in Collections – Leverage experience with generative AI (GenAI) and machine learning (ML) to identify and develop use cases and proposals that enhance CAM resource effectiveness and improve client experience.

• End-to-End Project Delivery – Demonstrate expertise in guiding projects from concept through assessment and business case development, to successful implementation.

• Strategic Thinking – Develop and articulate a strategic vision for new digital capabilities, focusing on the end-to-end client journey. Establish and monitor KPIs to ensure initiatives deliver expected outcomes. Create compelling strategy presentations to secure stakeholder buy-in.

• Partnership and Collaboration – Identify, prioritize, and influence backlog items to drive innovation in the client journey. Enhance digital strategies and technology capabilities across products. Establish a test-and-learn schedule for anticipated improvements and conduct periodic market research on digital adoption, AI tools, capabilities, and vendors that can benefit our LOB.

• Product Owner in Digital Strategy and AI – Establish a long-term vision and scope for digital products and AI. Leverage client insights, analytics, and benchmarking to enhance the client journey, particularly for clients facing financial hardship. Design digital strategies and AI use cases that align with organizational culture and performance goals, utilizing data and system capabilities to empower front-line teams and deliver exceptional client experiences.

• Analytical Approach – Collaborate with Analytics and Operational Strategy teams to monitor digital product performance, identify trends, and develop proposals to positively influence digital KPIs. Analyze large datasets to generate actionable insights and present findings to senior leadership. Work with partner teams to build or enhance reporting capabilities for tracking digital KPIs.

Who You Are

• You can demonstrate experience in developing comprehensive AI use case roadmaps and successfully leading their implementation from initial concept through to full execution, delivering measurable business value. You possess a strong working knowledge of client-facing digital marketing strategies and key performance indicators (KPIs) that effectively drive and measure client engagement across digital channels. You excel in cross-functional environments, launching new projects and managing relationships at the senior executive level. You possess consultative or management experience and are adept at solving complex problems. Your working knowledge of strategic planning enables you to identify and develop impactful initiatives. You have a strong understanding of the collections business, with advanced technical skills to address complex issues independently. Your analytical and financial acumen allows you to interpret, analyze, and apply industry developments effectively.

• You understand the importance of relationships and networks, and you inspire positive outcomes through effective communication and influence.

• You are client-focused.  You utilize client-centric approach when developing solutions and strategies. 

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies including gen AI. You can easily adapt to new tools and trends.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills