TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we’ll accomplish together.Are you focused on data, detail-oriented, and passionate about managing information systems and the people who support them? If so, we are seeking an Administrative Solutions Manager to join our team.
You will help support our client services by managing team workloads, preparing insightful reports, and providing essential technical support guidance to team members reporting to you. If you excel at data management, have a knack for report preparation, and enjoy collaborating with diverse teams like Health & Welfare plan administration and implementation, we invite you to apply for this exciting opportunity to contribute to our organization's data operations and client services.
TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain. We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans.
Our department specializes in post-implementation support, ensuring seamless transitions and ongoing satisfaction with our solutions. We leverage a robust customer ticketing system to assist clients in resolving issues efficiently and effectively.
A key focus of our team is addressing access problems, such as members not being able to access the Business Health and Welfare (H&W) portal, ensuring that all users can leverage the resources available to them. Our commitment is to provide exceptional support and maintain the highest standards of service for our clients.
What you'll do
Database Management and Reporting:
Create and automate reports using Microsoft SQL applications
Prepare ad hoc reports and assist in data clean-up operations
Automate and schedule reports using SQL Server Integration Services (SSIS)
Develop self-service reports using SQL Server Reporting Services (SSRS)
Process Improvement:
Collaborate with business partners to gather requirements for new report builds
Identify opportunities to automate processes and improve standard operating procedures (SOPs)
Team Management:
Serve as a mentor to team members in brainstorming and resolving complicated technical challenges, work prioritization, and workload management
Ticket queue management and adherence to incident and deliverable SLAs
Ensure quality control and integrity of team deliverables
Documentation and Communication:
Draft technical and user documentation for various procedures and technologies
Respond to requests and needs of the administration team, clients, and internal users
What you bring
Diploma in Computer Science or equivalent education/work experience relevant to the position
3-5 years of experience in a similar role, including ticketing systems
Experience with SQL on-demand query tools and database architecture
Experience with SSRS or web applications
Proficiency in Microsoft Office suite, especially Excel and Access
Familiarity with Windows environments
Excellent written and verbal communication skills
Strong customer service orientation
Ability to explain complex technical concepts to non-technical audiences
Creativity and attention to detail
Strong analytical and problem-solving skills
Ability to manage priorities, meet deadlines, and handle multiple projects
Self-motivated with the ability to work independently and as part of a team
Quick learner with enthusiasm for new challenges
Nice to Have
Experience in the Health & Welfare industry
Knowledge of data visualization tools
Familiarity with agile methodologies
Salary Range: $ 80,000 - $110,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
