Senior Business Systems Analyst

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is seeking an experienced Senior Business Systems Analyst to support our data analytics team. You will act as the bridge between business stakeholders and technical teams, using strong analytical thinking, communication, and collaboration skills to translate business needs into actionable requirements that accelerate delivery and improve productivity.

Key Responsibilities:

• Engage with stakeholders and executives to gather, clarify, and validate requirements through active listening, insightful questioning, and collaborative communications.
• Translate business needs into clear, structured Business Requirements Documents (BRDs) and ensure prioritization to deliver meaningful business impact.
• Identify gaps and recommend process improvements to enhance efficiency and reduce rework.
• Partner with quality assurance team to support testing and ensure the final deliverable meets the acceptance criteria against requirements.
• Adapt to changing priorities and proactively collaborate with both technical and business teams to maintain progress across your portfolio.

The Skill Set:

Must-haves

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• 5+ years as a Business Systems Analyst or similar role
• Proven experience creating BRDs and managing requirements end-to-end for reporting, analytics or data teams
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Familiarity with software delivery lifecycle, Agile methodologies, and tools like Jira, Confluence.
• Knowledge of QA processes and test case development.

Nice to haves

• Experience with data visualization tools (e.g., Power BI, Tableau) and understanding of reporting workflows including ETL processes and data pipelines.
• Exposure to cloud platforms (GCP preferred) and data analytics concepts.
• Familiarity with SQL or basic data querying for validation purposes.
• Knowledge of data governance and best practices for managing data quality.

The Perks:

• Flexible hours and hybrid remote working environment
• Subsidized in-office lunches
• Four extended long weekends in the summer
• Full benefits starting from your first day
• Paid Volunteer days, unlimited sick days, and 3% RRSP matching
• Work From Anywhere Program for up to 3 months (90 days)
• Monthly commuting allowance for those who are hybrid
• Lifestyle spending account
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Weekly Kobo Tech University sessions
• Maternity/paternity leave top up
• Dog friendly office

About Rakuten Kobo Inc.
Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best dedicated eReaders and apps for reading. With the singular focus of making reading lives the best they can be, Kobo’s open platform allows people to fit reading into more moments in their busy lives. To learn more about Rakuten Kobo, visit www.kobo.com.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.  

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.  

#RKIND

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. 

Rakuten would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

At the time of posting, Rakuten expects the Compensation (base salary + discretionary bonus) for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for stock options, health, vision, dental insurance, RRSP matching, Personal Time Off (PTO), Volunteer Time Off (VTO), and other employee benefits as the company implements.