Paralucent is seeking a Senior Business & Process Analyst to help modernize complex, regulated operational workflows. You will work with operations, legal/compliance, technology and control stakeholders to translate established process and requirement artefacts into features, stories, business rules, acceptance criteria, controls and release-ready increments.
The ideal candidate is comfortable with ambiguity, detailed enough for audit-sensitive work, and practical enough to keep delivery moving.
What You'll DoReview existing future-state processes and detailed requirements without unnecessarily restarting discovery.
Decompose end-to-end capabilities into process flows, features, user stories, acceptance criteria, business rules and test scenarios.
Model request types, case states, queues, roles, SLAs, deadlines, pauses, escalations, approvals, overrides and exceptions.
Define human-in-the-loop decision points, maker/checker controls and evidence requirements.
Document information-discovery, fulfillment, redaction, response-assembly, dispatch, closure and reopening requirements.
Maintain end-to-end traceability from requirement through test evidence and release.
Facilitate focused workshops, clarify conflicts and present options with business and delivery impacts.
Partner with UX, architecture, engineering, AI and QA teams to ensure requirements are usable and testable.
Support UAT planning, defect triage, operating procedures, training and knowledge transfer.
Backlog items are complete, prioritized, testable and understood before development begins.
Business rules and controls are captured precisely enough to prevent over-processing or under-processing.
Open questions and dependencies are raised early with clear recommendations.
Requirements remain traceable through test, evidence and release.
Operations and control stakeholders accept the delivered workflows and procedures.
7+ years in business analysis, process analysis or product analysis for enterprise technology delivery.
Experience in banking/financial services preferred; comparable experience in insurance, government, healthcare or another regulated industry accepted.
Strong skills in process modelling, requirements decomposition, user stories, acceptance criteria, business rules and traceability.
Experience with workflow, case management, work queues, SLA/deadline management, approvals and exception handling.
Ability to work with legal, compliance, privacy, security, operations and technology stakeholders.
Excellent facilitation, documentation, analytical and communication skills.
Experience supporting UAT, production readiness and operational adoption.
CBAP, CCBA, Lean/Six Sigma, BPMN or product-management certification.
Experience with legal requests, investigations, records, disclosure, financial crime or other evidence-sensitive processes.
Experience defining AI-assisted workflows, confidence thresholds and human validation.
French-language capability or experience designing bilingual processes is an asset.
Final targets and cadence will be confirmed for the specific assignment. Typical measures include:
Backlog readiness and acceptance-criteria quality
Requirements-to-test traceability coverage
Age of unresolved business decisions
Rework caused by requirement ambiguity
UAT acceptance and defect trends
Operational procedure and training readiness
Stakeholder confidence in process accuracy
Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.
Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.
Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.
Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.
Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.
Paralucent Toronto, Ontario, CAN Office
Toronto, Canada
