Title: Senior Business Analyst, SaaS Delivery
Reporting to: Director, Business Consulting
About nesto
Nesto is a leading Canadian fintech company founded in Montreal in 2018. Our core mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to finish. We initially started as a digital broker, aiming to make the complex mortgage process more transparent through technology. We quickly evolved to build Canada’s leading online mortgage lending direct-to-consumer platform, where our qualified mortgage experts are supported by advanced technology.
Since then, we have expanded our offering into a robust "mortgage ecosystem" builder, partnering with large financial institutions across Canada. Our first B2B product debuted in 2022 with IG Wealth Management, concurrent with raising a Series C funding round. A critical milestone occurred last year when nesto acquired CMLS Group. This acquisition formed the Nesto Group (under which nesto, CMLS, and its subsidiary brand Intellifi are housed), resulting in a massive increase in scale, with 1,100 employees and $73 billion in mortgage assets under administration.
Why we are hiring
We deliver on our mission by empowering our partners to improve and streamline their mortgage lending operations with the nesto Mortgage Cloud. As Canada's most advanced cloud-based mortgage technology, our SaaS solution offers a best-in-class omnichannel experience. This platform consistently drives volume, boosts productivity, and lowers technology costs. To drive the execution of our upcoming projects, we are building a new team of five Senior Business Analysts/Consultants to focus on SaaS Delivery.
Work location and time zone
We welcome applications from candidates located anywhere in Canada. This is a fully remote opportunity, with the flexibility to work from home or from any of our offices (Montreal, Quebec, Calgary, Toronto, Vancouver, and others). Please note that the core working hours for this role are based on the Eastern Time Zone (EST).
What success in this role looks like
The successful candidate will act as the functional and industry expert for the mortgage origination cycle, translating complex customer challenges into perfectly configured solutions on the Nesto platform. This role will drive customer success by ensuring our solution solves the right problems, meets business needs, and achieves high client satisfaction and successful user adoption.
What you’ll be doing
- Serve as the primary functional and industry expert in one or multiple parts of the mortgage origination lifecycle.
- Lead discovery workshops to translate customer challenges, processes, and goals into clear functional requirements.
- Design, implement, and configure the Nesto solution to meet validated customer needs, ensuring alignment with industry best practices.
- Influence the internal Product and Engineering team to enhance the platform by solving for the right problems based on industry expertise.
- Develop and manage a change management strategy to guide the customer's organization through the transition and ensure solution adoption.
- Act as a key subject matter expert and reference for both clients and internal teams, providing ongoing guidance and support.
- 5+ years of experience as a Business Analyst, Functional Consultant, or a similar role within the consulting or financial services industry.
- Demonstrated ability to translate complex business processes into clear, detailed, and actionable functional requirements.
- Proven experience with (B2B) SaaS solution design, configuration, and implementation.
- Exceptional communication and stakeholder management skills, with a strong ability to influence and guide decision-making.
- Experience in creating and executing change management plans to drive user adoption of new software.
- A passion for problem-solving and acting as a trusted advisor to clients.
Preferred but not a must
- Experience in the financial services or mortgage industry.
- Deep functional expertise in specific areas of the mortgage lifecycle (e.g., loan origination, underwriting, closing, servicing, compliance).
You shouldn't apply if
- You are not interested in a role that involves frequent client-facing work or extensive communication with numerous internal and external stakeholders.
- You prefer working with legacy or simple systems.
- You have no passion for the fintech or mortgage technology space and are unwilling to develop domain expertise.
Interview Process
- Recruiter Screen – 30 minutes
- Discovery Call with our VP, Delivery – 30 minutes
- Take-home Assignment followed by a Presentation and Q&A – 60 minutes
- Final Non-Technical Interview with two additional stakeholders – 60 minutes
- Criminal Record and Reference Checks + Offer
What we offer
- Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
- Comprehensive Health Coverage: Top-tier Extended Health, Dental, and Vision coverage, featuring 100% drug coverage.
- Access to a Group RRSP/DPSP Retirement Savings Plan featuring competitive company-matching contributions.
- Telemedicine Services via Dialogue and coverage for Licensed Practitioner Services.
- Family Support: Top-Up Programs provided for Maternity & Parental Leave.
- The possibly to work fully remote or work from one of our offices in Montreal, Quebec, Calgary, Toronto, Vancouver, and more!
Why join us
- Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
- We won the 2023, 2024, and 2025 CLA Lender of the Year award, recognizing our excellence in lending services.
- We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
Diversity and Inclusion
At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
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