The job in short
Capture the essential requirements to help our customers realize their customer experience vision.
Meet the job
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
How about you?
- You hold a university degree (preferable business or IT related);
- You have 7+ years working experience as a Business Analyst in the field;
- You have experience working on lending products such as commercial, corporate or construction loans.
- You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level;
- You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
- Organizational and cultural sensitivity comes naturally to you;
- You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;
- You know your way around requirements management, process modeling and development methodologies.
Backbase Toronto, Ontario, CAN Office
140 Younge Street , Toronto, Canada, M5C1X6
