SENIOR BUSINESS ADVISOR, BUSINESS STRATEGY AND OPERATIONS PERFORMANCE, BDC ADVISORY SERVICES - Toronto

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Senior Business Advisor, BDC Advisory Services supports Canadian entrepreneurs by leading high‑impact advisory mandates focused on operations management. The role combines deep operational leadership with strong strategic judgment to help clients clarify priorities, improve execution discipline, and make informed decisions about people, process, technology and automation investments that enable growth.

The incumbent leads complex, customized mandates, oversees end‑to‑end project delivery, acts as a trusted advisor to senior management, and contributes to the evolution and promotion of BDC Advisory Services’ operations and technology-enabled performance offering.

CHALLENGES TO BE MET

Lead strategic‑driven operations mandates

• Lead advisory engagements that help clients strengthen operational performance in support of their overall business strategy, growth objectives, and profitability goals.

• Translate strategic intent into actionable operating models, governance structures, performance targets, and execution roadmaps.

• Support management teams in addressing core operational challenges such as capacity constraints, cost structure, execution risk, scalability, and operational visibility.

Enable technology and automation decisions

• Help clients assess how digital tools, automation, and operational technologies can improve execution, decision‑making, and resilience.

• Support technology‑enabled transformation initiatives by clarifying business requirements, evaluating options, defining implementation roadmaps, and ensuring alignment with business priorities.

• Act as a bridge between business leadership and technical specialists, ensuring technology investments are pragmatic, value‑driven, and well governed.

Ensure delivery excellence and senior‑level oversight

• Manage the full lifecycle of advisory mandates, including scope definition, planning, execution oversight, quality assurance, and delivery of outcomes.

• Coordinate internal teams and external specialists as required, ensuring consistency, accountability, and high professional standards.

• Provide objective challenge, structure, and guidance to client leadership teams throughout the engagement.

Act as senior subject matter expert and trusted advisor

• Serve as a senior reference within BDC Advisory Services for operations strategy, execution excellence, and technology‑enabled performance improvement.

• Stay current on market trends related to business strategy, operations management, digital operations, and automation to inform client recommendations and internal capability development.

• Contribute to the development of tools, frameworks, and approaches that strengthen the Advisory Services offering.

Support business development and practice growth

• Provide sales support through client diagnostics, opportunity framing, and contribution to customized proposals.

• Work closely with Client Partners to identify opportunities, shape mandates, and generate follow‑on engagements.

• Participate in outreach and thought leadership activities that position BDC Advisory Services as a trusted partner in operations and performance transformation.

TYPICAL MANDATE THEMES

This role commonly supports clients on initiatives such as:

• Productivity enhancement, margin improvement and P/L management

• Business and operations strategy alignment ; business transformation

• Operating model design and performance management

• Scalability and growth readiness planning & execution

• Business process optimization and digitization

• Technology‑enabled operational improvement

• Automation and digital enablement roadmaps

• Supply chain management and optimization

• Service operations excellence

• Leadership coaching, governance and decision‑making effectiveness

WHAT WE ARE LOOKING FOR

Experience and background

• Bachelor’s degree in business administration, industrial engineering or operations management; an MBA or related professional designation is preferred.

• Significant experience (typically 10+ years) in senior operational leadership roles, management consulting, or a combination of both.

• Demonstrated ability to advise executive and founder-led audiences on complex business and operational decisions.

• Experience leading multi‑stakeholder initiatives that combine strategy, operations, and technology considerations.

• Experience in value-engineering, professional B2B sales and/or public speaking

• PMP, Lean Six Sigma Black Belt (MBB) certification or similar credentials

• Minimum of 10 years in a consulting firm, with experience in operations optimization.

Core capabilities

• Strong strategic thinking combined with practical execution focus.

• Ability to structure ambiguous problems, frame options, and guide decision‑making in SME environments.

• Ability to develop pragmatic solutions that are relevant in a SME business environment.

• Proven project leadership skills, including managing scope, timelines, resources, and quality.

• Strong client orientation with a focus on measurable outcomes and long‑term impact.

Professional skills

• Excellent communication, facilitation, and presentation skills.

• Strong collaboration and relationship‑building abilities.

• Experience contributing to business development, proposal shaping, and practice development activities.

• Willingness to travel within a defined geographic area, with occasional travel across Canada.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.