Designs and maintains scalable backend services and APIs, develops customer-driven features, resolves complex production issues, and improves system performance, reliability, and scalability. The role contributes to architecture, cloud solutions, databases, high-volume data processing, CI/CD, testing, and Agile practices while collaborating with Product, Sales, Engineering, Customer Success, and customers.
Description
The company is hiring a Senior Backend Engineer to join its Customer Focus Group (CFG) — a technical team that connects engineering with the commercial side of the product.
CFG team members work across development, architecture, product, and customer-facing activities. The role involves understanding customer needs, translating them into product improvements, building new features, and solving urgent technical challenges.
We’re looking for a strong backend engineer who can combine deep technical expertise with a broader product and customer perspective. The role has a strong focus on infrastructure, performance, scalability, and customer satisfaction.
Responsibilities
- Design, build, and maintain scalable backend services and APIs
- Develop new features based on customer and product requirements
- Work closely with customers to understand their needs and translate them into technical solutions
- Investigate and resolve complex technical and production issues
- Improve system performance, reliability, and scalability
- Contribute to backend architecture and technical decision-making
- Work with SQL and NoSQL databases and support high-volume data processing
- Build and maintain cloud-based solutions using AWS, Azure, or GCP
- Collaborate with Product, Engineering, Sales, and Customer Success teams
- Participate in code reviews, testing, CI/CD, and Agile development processes
- Take ownership of features from design and development through deployment and support
- Help improve the overall customer experience and product quality
- Strong understanding of backend architecture, including microservices, API design, and design patterns
- Proficiency in Node.js / TypeScript or another relevant backend language
- Experience with SQL and NoSQL databases
- Experience building and scaling systems for high-volume data processing
- Hands-on experience with AWS, Azure, or GCP
- Familiarity with cloud services such as serverless computing and managed databases
- 5+ years of backend development experience, preferably with customer-focused products
- Strong problem-solving skills and experience building performant, scalable solutions
- Experience with Agile development and CI/CD pipelines
- Excellent communication and collaboration skills, including working with globally distributed teams
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Build and operate GitLab’s Gitaly backend storage tier, focusing on distributed storage, Git repository management, performance, reliability, scalability, and observability. Own complex technical initiatives from design through rollout and operational support. Collaborate cross-functionally, mentor engineers, improve engineering practices, respond to incidents, participate in on-call rotations, and support highly available production systems.
Top Skills:
GitGoGrpcRuby
Big Data • Fintech • Mobile • Payments • Financial Services
Own and deliver backend infrastructure for machine learning model training and serving. Design and operate highly available distributed systems, lead technical initiatives, improve engineering standards, support on-call operations, collaborate cross-functionally, and mentor engineers. The role emphasizes reliable shared platforms, developer velocity, system scalability, and production-quality software.
Top Skills:
AWSKotlinKubernetesMySQLPython
Big Data • Fintech • Mobile • Payments • Financial Services
Own and deliver quarterly engineering goals for an ML feature platform, lead solutions to ambiguous backend and distributed-systems problems, and collaborate with product, design, and analytics teams. Maintain platform reliability through metrics, availability monitoring, and on-call support. Establish code quality and design standards, address technical and business issues, contribute to scalable system design, and mentor engineers while building highly available backend systems.
Top Skills:
AWSKotlinKubernetesMySQLPython
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
